Price-Match Promise

Submit your claim

Please ensure all the details of the holiday you have found meet the criteria of the Price-Match Promise.

To submit your claim:

Found the same holiday but have already booked a holiday with us? Find a better deal within 72 hours of booking with TUI, and you can start your claim with our Price-Match Promise.
Make sure they match. Your claim’s only valid if the details match exactly, so make sure everything from the flight to the hotel is the same.
Submit your claim using the form below, along with a screenshot of the holiday you’ve found.

Title

First Name *

Last Name *

Email *

Phone *

TUI booking reference number *

Departure date *

Where did you book your TUI holiday *

Screenshot upload *

Click or drag a file to this area to upload.

Maximum file size 10MB*. Please note the screenshot has to include the date, time, full holiday details and price breakdown.

Using your information

Your contact details submitted will only be used for the purpose of contacting the monthly draw winner and for the purpose of TUI UK Limited and our other TUI Group companies contacting you from time to time by email with holiday offers, competitions, and information about our products and services. But don’t worry we will not be bombarding you and you can opt out at any time via any holiday offer email we send you.

TUI Group companies would like to contact you from time to time by email with holiday offers, competitions, and information about our products and services. If you choose to opt in, details will be held by TUI UK Limited and used in accordance with our Privacy Notice. If you would like to hear from us, please OPT IN now by ticking the appropriate box.

Details will be held by TUI UK Limited and used in accordance with our Privacy Notice.

Agree Terms *

I agree to the Terms & Conditions

Agree Submit *

I confirm the holiday I am submitting fulfils the criteria of the Price-Match Promise

Opt-in (copy)

Sign-up to marketing emails

Terms and Conditions

The ‘same package holiday’ means one that meets all of the following conditions:

Is publicly available to book with another holiday company at the time you book with us or within 72 hours of booking with us.
Is a ‘package’ holiday, not an individual travel service (such as flight only or accommodation only) from one or more different companies.
The holiday departs from the same airport on the same day, on the same TUI flight/flight number.
Offers the same accommodation at the same resort/hotel and on the same board basis and room type.
Is the same duration (number of stay nights).
Includes the same number and ages of customers as your package booking with us.
Includes transfers.
Includes at least the same baggage (20kg checked-in hold luggage and 10kg cabin baggage).

When you meet the above conditions:

It’s easy to submit a claim through the above form.
You must provide a clear screenshot of the other holiday company’s cheaper package holiday, which includes a date and time stamp and a full price breakdown.
We’ll review your claim and, if it meets the criteria, we’ll either discount your package holiday booking or, if you have paid your final balance, refund the price difference to your original payment method within 14 days.
The price match covers any TUI UK Limited package holiday booked on tui.co.uk, in a TUI Retail Store or through a Trade Partner that includes a TUI flight. Packages with third party flights, or bookings with Marella Cruises, Crystal Ski, TUI River Cruises and TUI Tours (by TUI Nederlands N.V.) are excluded. This price match applies only to standard, publicly available rates and does not include prices that are reduced through the use of promo codes, coupons, cashback or vouchers.
TUI flight means both TOM and BY flight numbers.

The TUI Price-Match Promise may be changed, withdrawn or availability restricted for any reason, without notice.

Where a booking qualifying for the TUI Price-Match Promise is subsequently amended, the discount will not be valid or carried over to the amended booking. Amendments include, but are not limited to, changes to travel dates, destination, accommodation, or passenger details. Any difference in price between the current (discounted) holiday and the amended holiday will need to be paid in full.