{"id":6253,"date":"2022-07-21T08:07:54","date_gmt":"2022-07-21T08:07:54","guid":{"rendered":"https:\/\/developmentpath.co.uk\/tui\/press-prod\/?p=6253"},"modified":"2022-07-21T08:07:54","modified_gmt":"2022-07-21T08:07:54","slug":"tui-offers-customers-advice-and-reassurance-ahead-of-peak-summer-holiday-travel","status":"publish","type":"post","link":"https:\/\/www.tui.co.uk\/press\/tui-offers-customers-advice-and-reassurance-ahead-of-peak-summer-holiday-travel\/","title":{"rendered":"TUI OFFERS CUSTOMERS ADVICE AND REASSURANCE AHEAD OF PEAK SUMMER HOLIDAY TRAVEL"},"content":{"rendered":"<p><b><span data-contrast=\"auto\">21 July 2022: <\/span><\/b><span data-contrast=\"auto\">TUI, the UK\u2019s largest tour operator, has today issued reassurance and advice for hundreds of thousands of holidaymakers as they prepare to get away for summer.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Recently voted \u2018Most Trusted Travel Company\u2019*, TUI was one of only three airlines in the UK that managed to run more than 99%** of its planned flying programme in June, with only 27 out of 4,091 scheduled flights needing to be cancelled \u2013 a cancellation rate of just 0.66%.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">With more than two million customers already enjoying a holiday with TUI so far this year, and more than 750,000 in June alone, the travel giant has taken steps to build confidence and resilience in its summer holiday programme:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">It\u2019s <\/span><b><span data-contrast=\"auto\">recruited hundreds more colleagues<\/span><\/b><span data-contrast=\"auto\"> in airports, contact centres and in the operations centre to provide extra support to customers<\/span><span data-ccp-props=\"{&quot;134233279&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559740&quot;:259,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">It now has <\/span><b><span data-contrast=\"auto\">thousands of travel experts and holiday reps<\/span><\/b><span data-contrast=\"auto\"> available in stores, in hotels, on the phone or via the live chat in the TUI app 7 days a week to support\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559740&quot;:259,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">It now has <\/span><b><span data-contrast=\"auto\">5 aircraft on standby<\/span><\/b><span data-contrast=\"auto\">*** \u2013 3 more than ever before<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559740&quot;:259,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">It has even further<\/span><b><span data-contrast=\"auto\"> strengthened relationships with partners, UK airports and destination airports<\/span><\/b><span data-contrast=\"auto\"> to minimise any disruption and delays<\/span><span data-ccp-props=\"{&quot;134233279&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559740&quot;:259,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">It\u2019s offering <\/span><b><span data-contrast=\"auto\">day before bag drop<\/span><\/b><span data-contrast=\"auto\"> at its busiest airports, including Gatwick, Birmingham, Bristol and Manchester to speed up the check in process<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Andrew Flintham, Managing Director, TUI, says, <\/span><i><span data-contrast=\"auto\">\u201cAs one of the top performing airlines in the UK, we\u2019re confident we\u2019ve taken all the steps we can to ensure our customers can get away on holiday as planned this summer.<\/span><\/i><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><i><span data-contrast=\"none\">We\u2019ve recruited more staff, we have more aircraft available, a<\/span><\/i><i><span data-contrast=\"auto\">nd we\u2019ve further improved the way we communicate with customers to help them in the unlikely event things don\u2019t go to plan.<\/span><\/i><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><i><span data-contrast=\"none\">As th<\/span><\/i><i><span data-contrast=\"auto\">e UK\u2019s number one holiday company we want our customers to know they can trust in TUI<\/span><\/i><i><span data-contrast=\"none\"> this summer.\u201d<\/span><\/i><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">TUI reminds Brits heading on holiday this summer to:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Make sure your passport is in date<\/span><\/b><span data-contrast=\"auto\"> and that the names on your booking match those in passports. If you\u2019re travelling to the EU, check your passport is not older than 10 years and that you have at least 3 months left before expiry on the day you return to the UK \u2013 check <\/span><a href=\"https:\/\/www.gov.uk\/foreign-travel-advice\"><b><span data-contrast=\"none\">FCDO travel advice<\/span><\/b><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559740&quot;:259,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Download the <\/span><\/b><a href=\"https:\/\/www.tui.co.uk\/destinations\/info\/my-tui-app\"><b><span data-contrast=\"none\">TUI app<\/span><\/b><\/a><span data-contrast=\"auto\"> \u2013 it\u2019s a one-stop shop for everything to do with your holiday, from live travel updates, including your transfer to your hotel, and 24\/7 chat so you can keep in touch every step of the way.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559740&quot;:259,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Arrive at the airport no more than 3 hours before your flight<\/span><\/b><span data-contrast=\"auto\">. You\u2019ll still have enough time to get through check in and security, but arriving any earlier can cause longer queues.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559740&quot;:259,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Check your destination\u2019s <\/span><a href=\"https:\/\/www.tui.co.uk\/destinations\/info\/entry-requirements\"><b><span data-contrast=\"none\">COVID-19 entry requirements<\/span><\/b><\/a><span data-contrast=\"auto\"> to find out if you need to organise any tests.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559740&quot;:259,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Keep your <\/span><b><span data-contrast=\"auto\">hand luggage to the 10kg allowance<\/span><\/b><span data-contrast=\"auto\">, and pack the essentials needed for your flight. Remember, no liquids over 100ml.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559740&quot;:259,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">&#8211; ENDS \u2013<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Notes to editors:<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">* <\/span><i><span data-contrast=\"auto\">Source: <\/span><\/i><span data-contrast=\"auto\">The Sun Travel Awards 2022.<\/span><i><span data-contrast=\"auto\">\u00a0<\/span><\/i><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><i><span data-contrast=\"auto\">** Source: <\/span><\/i><span data-contrast=\"auto\">The Points Guy. 22 June 2022.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">*** Standby aircraft used if aircraft in the fleet become unavailable due to technical issues.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><strong>\u00a0Fast facts: What it takes to get customers away on holidays<\/strong><\/p>\n<ul>\n<li>Our customer care team sends <strong>80,000 pre-departure emails<\/strong> to customers each day<\/li>\n<li>TUI is flying more than <strong>45,000 flights<\/strong> this summer to 59 destinations from 19 UK airports<\/li>\n<li>It takes <strong>4 baggage handlers<\/strong> to unload one of our 787 Dreamliners &#8211; that&#8217;s roughly 87 bags each!<\/li>\n<li>There are <strong>8 cabin crew<\/strong> on each of our 787 flights<\/li>\n<li>Our crew services around <strong>2,600 drinks<\/strong> on each long-haul flight<\/li>\n<li>About <strong>1,200 cups of tea and coffee<\/strong> are served on each TUI flight<\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">ABOUT TUI UK &amp; IRELAND<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">TUI UK and Ireland is the UK\u2019s largest tour operator. As part of TUI Group, it is the business behind the TUI, First Choice, Marella Cruises and Crystal Ski Holidays brands, as well as TUI Lakes &amp; Mountains, TUI Tours, TUI River Cruises, and its leisure hotel brand is TUI BLUE. TUI also provides thousands of experiences in 100 countries through TUI Musement, one of the world\u2019s leading tours and activities digital platforms.\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">TUI UK &amp; Ireland has a team of over 11,000 employees and its full holiday programme serves millions of customers each year.\u202f\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Its airline, TUI Airways, operates to over 79 destinations in 33 countries with 68 aircraft. It was the first airline in the UK to take delivery of Boeing\u2019s 787 Dreamliner.\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>21 July 2022: TUI, the UK\u2019s largest tour operator, has today issued reassurance and advice for hundreds of thousands of holidaymakers as they prepare to get away for summer.\u00a0 Recently voted \u2018Most Trusted Travel Company\u2019*, TUI was one of only three airlines in the UK that managed to run more than 99%** of its planned [&hellip;]<\/p>\n","protected":false},"author":59,"featured_media":6239,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-6253","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>TUI OFFERS CUSTOMERS ADVICE AND REASSURANCE AHEAD OF PEAK SUMMER HOLIDAY TRAVEL | TUI UK Media Centre<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tui.co.uk\/press\/tui-offers-customers-advice-and-reassurance-ahead-of-peak-summer-holiday-travel\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" 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