You can now go on holiday to Madeira with TUI, and we expect to be able to take you to mainland Portugal soon.
Holidays during the COVID-19 pandemic will be slightly different to what you’re used to. But, we’re doing everything we can to make sure that you have a brilliant TUI holiday. We understand how important it is to know what to expect while you’re away. That’s why we’ve put together this page to fill you in on everything you need to know about your holiday to mainland Portugal or Madeira, from face masks to social distancing.
As part of our TUI Holiday Promise, all bookings departing up to the end of April 2021 have COVID Cover included. This means you can amend your holiday for free if you contract COVID-19 before you travel or are officially required to isolate prior to your travel dates, or if your local area goes into lockdown over the dates you are due to depart. It’s also got a Holiday to Home insurance policy built in. This means that if you contract COVID-19 while you’re away, you’re covered for overseas medical assistance, testing costs and a flight home for treatment if required. It’s designed for use alongside your usual travel insurance, and is subject to T&Cs.
Your flight and hotel experience
We’ve put a range of new measures in place on our TUI flights, in line with all the latest government and holiday industry expert advice. You’ll need to check in online, wear a mask throughout the flight and also at some airports. As for our hotels, we’re making sure they’ve got the highest possible hygiene standards in place before re-opening. Find out more about what to expect on your holiday, including your flight, transfer and hotel experience.
THE TUI HOLIDAY PROMISE
- COVID Cover included
- TUI quality standards guaranteed
- 24-hour support while you’re away
- Quarantine-free destinations only
- Flexible options if your holiday can’t go ahead
Find out more about our promise and everything we’re doing to keep you safe on the Travel With Confidence hub.
Here are the main things you need to be aware of.
|Social distancing distance||2 metres.|
|Face mask requirements for adults||MAINLAND PORTUGAL
Face masks are mandatory on public transport and in all enclosed spaces for everyone over the age of 10.
Face masks are mandatory on public transport and in indoor and outdoor enclosed spaces. The rules apply to everyone over the age of 10. You won’t have to wear a mask while driving, exercising, walking in forest and mountain areas, or on the beach.
|Face mask requirements for children||Face masks are mandatory for everyone aged 10 years and over.|
|Am I required to fill out a Passenger Locator Form?||MADEIRA
You’ll need to complete a Passenger Locator Form between 12 to 48 hours before departure. If you don’t, you won’t be able to travel. You can fill out and submit the form here. See below for a step-by-step guide on how to complete the form.
• Everyone, including children, need to fill out a separate form. Parents or guardians can fill out and sign on an infant or child’s behalf
• Everyone over the age of 12 also needs to take a COVID-19 PCR test within the 72 hours before you travel to Madeira. You should upload your test results to your Passenger Locator Form including your testing date, name and proof of a negative result. Once completed, you’ll get a confirmation email, which you’ll need to bring with you to the airport.
It’s your responsibility to take the right tests to meet the entry requirements for the country you’re travelling to. But if you need a hand sorting it out, we’ve teamed up with a global healthcare partner, to help you with COVID-19 testing for your holiday.
|Other need-to-knows||You can expect to undergo a health screening – which involves a temperature check – on arrival in mainland Portugal, or Madeira. If your temperature’s 38°C or higher, or if you’re showing signs of being unwell, you may be required to take a COVID-19 test and to self-isolate at your hotel until the results come back. A group of more than 20 people is deemed to be a gathering, except for in the Lisbon region, where a group of more than 10 people is deemed to be a gathering.
Here’s what you can expect while you’re out and about in Portugal.
|Beaches||Open. There’s a traffic light system on the beaches, which indicates if there’s enough space to allow for more people on the beach. This is accessible via an app and also indicated by flags on the beach. Loungers and parasols on beaches are set up to accommodate social distancing.|
|Restaurants and bars||Restaurants are open, however capacity is reduced. Nightclubs are closed.|
|Sights||Open with limitations.|
|Supermarkets||Open. Face masks are mandatory.|
|Other facilities||Open with restrictions. Please check ahead of your visit. Ports and marinas are currently closed. There’s a limited capacity in protected areas and camping areas, of up to 50%.
Here’s the key information on getting to Portugal.
|Flights with TUI||Check in for your flight on the TUI or First Choice App or online. Check-in opens 24 hours before your flight, and closes three hours before departure. You’ll be asked to certify that you’re fit to travel.|
Here are your options for travelling within Portugal.
|Car hire||Permitted, but hire car capacity is reduced to two thirds of the usual maximum vehicle capacity.|
|Public transport||There are capacity restrictions on buses and boats. In taxis, the front seats are reserved for the driver, and passengers cannot take up more than two thirds of the remaining seats in the vehicle. Face masks are required for anyone over 10 years old.|
For more information, take a look at the Foreign, Commonwealth & Development Office (FCDO) advice on travelling to Portugal.
Read the full FCDO advice here.