TUI is likely to start flying to Portugal again soon.

We’re keeping a close eye on government guidelines and expect to be able to start flying to Portugal again in the coming weeks. Holidays during the COVID-19 pandemic will be slightly different to what you’re used to. But, we’re doing everything we can to make sure that you have a brilliant TUI holiday. We understand how important it is to know what to expect while you’re away. That’s why we’ve put together this page to fill you in on what you can expect in Portugal, once we start flying there again.

COVID Cover

As part of our TUI Holiday Promise, all bookings in 2020 have COVID Cover included. This means you can amend your holiday for free if you contract COVID-19 before you travel. It’s also got a Holiday Guarantee insurance policy built in. This means that if you contract COVID-19 while you’re away, you’re covered for overseas medical assistance, testing costs and a flight home for treatment if required. It’s designed for use alongside your usual travel insurance, and is subject to T&Cs.

Your flight and hotel experience

We’ve put a range of new measures in place on our TUI flights, in line with all the latest government and holiday industry expert advice. You’ll need to check in online, wear a mask throughout the flight and also at some airports. As for our hotels, we’re making sure they’ve got the highest possible hygiene standards in place before re-opening. You can find out more about your flight, transfer and hotel experience here. And, check out our frequently asked questions, which include information on things like hotel restaurants, pools and entertainment.

THE TUI HOLIDAY PROMISE

  • COVID Cover included
  • TUI quality standards guaranteed
  • 24-hour support while you’re away
  • Quarantine-free destinations only
  • Flexible options if your holiday can’t go ahead

Find out more about our promise.

Here are the main things you need to be aware of.

Social distancing distance 2 metres.
Face mask requirements for adults Mandatory on public transport and in all enclosed spaces.
Face mask requirements for children Not yet known – we’re working on it.
Am I required to fill out a Passenger Locator Form? If you’re travelling to Madeira, you need to complete a form on the Regional Health Authority’s (IASAÚDE) website between 48 and 12 hours before departure. You can fill out and submit the form here. You’ll find full details on entry requirements for Portugal here.
Other need-to-knows COVID-19 tests are being carried out on passengers arriving at Funchal and Faro airports. Thermal temperature checks are also taking place at the airports in Faro, Madeira and Porto Santo. All passengers – over the age of 12 – arriving in Madeira will need to take a free COVID-19 test at the airport. You’ll then need to quarantine in your hotel while waiting for the results, which should come back within 12 hours. Alternatively, on arrival, you can provide a negative COVID-19 test certificate, issued in your home country – the test needs to have been taken no more than 72 hours prior to departing the UK.

Passengers should fill in the health questionnaire and upload their negative test result to the Madeira – Safe to Discover app to speed things up on arrival. A group of more than 20 people is deemed to be a gathering, except for in the Lisbon region, where a group of more than 10 people is deemed to be a gathering.

Here’s what you can expect while you’re out and about in Portugal.

Beaches Open. There’s a traffic light system on the beaches, which indicates if there’s enough space to allow for more people on the beach. This is accessible via an app and also indicated by flags on the beach. Loungers and parasols on beaches are set up to accommodate social distancing.
Restaurants Open, however capacity is reduced.
Sights Open with limitations.
Supermarkets Open. Face masks are mandatory.
Other facilities Open with restrictions. Please check ahead of your visit. Ports and marinas are currently closed.
Nightclubs are closed. There’s a limited capacity in protected areas and camping areas, of up to 50%.

Here’s the key information on getting to Portugal.

Flights with TUI Check in for your flight on the TUI or First Choice App or online. Check-in opens 24 hours before your flight, and closes three hours before departure. You’ll be asked to certify that you’re fit to travel.

Here are your options for travelling within Portugal.

Car hire Permitted, but hire car capacity is reduced to two thirds of the usual maximum vehicle capacity.
Public transport There are capacity restrictions on buses. In taxis, the front seats are reserved for the driver, and passengers cannot take up more than two thirds of the remaining seats in the vehicle. Face masks are required.
Hiking Permitted.
Biking Permitted.

For more information, take a look at the Foreign and Commonwealth Office (FCO) advice on travelling to Portugal.

Read the full FCO advice here.