The latest on Jamaica

As there are government restrictions in place for flights in and out of Jamaica, we have cancelled all Jamaica holidays departing on or before Saturday 31 October 2020. If you’re affected by this, you’ll be able to cancel and receive a full cash refund, or amend your holiday and receive a re-booking incentive.

TUI is likely to start flying to Jamaica again soon.

We’re keeping a close eye on government guidelines and expect to be able to start flying to Jamaica again soon. Holidays during the COVID-19 pandemic will be slightly different to what you’re used to. But, we’re doing everything we can to make sure that you have a brilliant TUI holiday. We understand how important it is to know what to expect while you’re away. That’s why we’ve put together this page to fill you in on everything you need to know about your holiday to Jamaica, once we start flying there again.


As part of our TUI Holiday Promise, all bookings departing up to the end of April 2021 have COVID Cover included. This means you can amend your holiday for free if you contract COVID-19 before you travel or are officially required to isolate prior to your travel dates, or if your local area goes into lockdown over the dates you are due to depart. It’s also got a Holiday to Home insurance policy built in. This means that if you contract COVID-19 while you’re away, you’re covered for overseas medical assistance, testing costs and a flight home for treatment if required. It’s designed for use alongside your usual travel insurance, and is subject to T&Cs.

Your flight and hotel experience

You can expect some significant changes to your long-haul flight with TUI – they’re designed to keep you safe, in line with all the latest government and holiday industry expert advice. You’ll also need to check in online and wear a mask throughout the flight, as well as at some airports. As for our hotels, we’re making sure they’ve got the highest possible hygiene standards in place before re-opening. Find out more about what to expect on your holiday, including your flight, transfer and hotel experience.


  • COVID Cover included
  • TUI quality standards guaranteed
  • 24-hour support while you’re away
  • Quarantine-free destinations only
  • Flexible options if your holiday can’t go ahead

Find out more about our promise and everything we’re doing to keep you safe on the Travel With Confidence hub.

Here are the main things you need to be aware of.

Social distancing distance 1.5 metres.
Face mask requirements for adults Face masks are mandatory in certain enclosed and indoor public spaces, such as on public transport, in shops and spaces where social distancing guidelines cannot be followed.
Face mask requirements for children Face masks are advised for children in spaces where social distancing is difficult or not possible.
Am I required to fill out a Passenger Locator Form? You must complete a pre-travel screening document, called a Travel Authorization, at least 24 hours before you are due to depart. If you don’t, you’ll be denied boarding.

You can complete the form on the Visit Jamaica website and you’ll need to bring it to the airport with you.

• You can complete one form for all members of the same household, as long as you live at the same address. All members, including children, will need to be added to the form
• Once completed, you’ll receive a confirmation email, which you need to show on arrival in Jamaica.

Other need-to-knows • You should download the Jamaican government’s Track and Trace App before you travel. Download it from the App Store or Google Play.
• On arrival at the airport, all passengers are required to have a health screening.
• When you check in to your hotel, you’ll have your temperature checked.
• You’ll need to stay within your holiday resort for the duration of your holiday – excursions to local sights are not available at this time. If your hotel is on a beach, you are allowed to use the beach.
• Gatherings of groups of more than 10 people are not permitted.

Here’s what you can expect while you’re out and about in Jamaica.

Beaches Your temperature will be checked when you arrive at the beach. You’ll need to keep a distance of at least six feet between you and other people and groups, both on the sand and in the water.
Restaurants and bars Restaurants and bars are open, with their capacity reduced to 70%. The maximum permitted group size is 10 people. There are no self-service stations for the likes of water, tea and coffee. Self-service is also removed at bars and buffets, with staff manning the stations, handling the utensils and serving food. Electronic payment, rather than cash, is encouraged.
Sights Your temperature will be checked at all sights and attractions. You’ll need to wear a face mask for all non-water-based activities.
Supermarkets .
Other facilities You’ll need to wear a face mask in shops. Saunas are closed. The maximum capacity for lifts is five for people who are not from the same party, or 10 for people from the same party or family. Kids’ clubs are operating at a limited capacity and carrying out temperature checks.

Here’s the key information on getting to Jamaica.

Flights with TUI Check in for your flight on the TUI or First Choice App or online. Check-in opens 24 hours before your flight, and closes three hours before departure. You’ll be asked to certify that you’re fit to travel.

Here are your options for travelling within Jamaica.

Car rental Not yet known – we’re working on it.
Public transport Temperature checks are being carried out on buses and coaches. Capacity is reduced to 70%. You’ll need to wear a face mask on all public transport.
Hiking Not yet known – we’re working on it.
Biking Not yet known – we’re working on it.

For more information, take a look at the Foreign, Commonwealth and Development Office (FCDO) advice on travelling to Jamaica.

Read the full FCDO advice here