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    The Lotte New York Palace

    OOOOO Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 5109 reviews

    ABOUT THE HOTEL

    • Official Rating: 4.5 Star

    The Lotte New York Palace’s one of the best-rated hotels in the city. Here, rubbing shoulders with celebs and sipping speciality cocktails is all in a day’s work.

    The interiors at this former private mansion are nothing short of opulent. Chandeliers hang from gilded ceilings and there’s a huge imperial staircase. It might look familiar, too, from TV shows, like Gossip Girl.

    Location-wise, it’s on Madison Avenue, which is a great spot for exploring – the Rockefeller Center, Central Park and Times Square are all within a 15-minute walk. And shop-lined 5th Avenue’s a block away.

    There are often extra hotel fees in New York that you’ll be asked to pay on check-in or check-out. We’ll let you know if this is the case for this hotel - along with how much it'll be - when you come to book. You'll also need to pay a security deposit by cash or credit card on arrival - this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 909
    • Lift: 1
    • Building: 1
    • Floors: 55

    Things you'll love

    • Transfers included
    • Central Midtown location
    • 2 cocktail bars
    • À la carte breakfast

    Location

    • Near the Rockefeller Centre
    • Plenty of shops, restaurants and attractions nearby
    • View Location

    City Breaks

    HOLIDAYS TO THE WORLD’S MOST ICONIC CITIES

    • Flights with leading airlines, giving you more choice on when and where you fly.
    • Hotels in central locations, including a range of 3T to 5T properties to suit your budget.
    • Transfers to your accommodation, so you don’t have to worry about finding your own way.
    • Our city breaks are ABTA & ATOL-protected, and come with 24-hour support via our HolidayLine.

    Facilities

    View all facilities
      accommodationData.facilities
    • Villard Restaurant

      A la carte breakfast and brunch is offered here. Full continental and American breakfasts sit alongside lighter bites like cereal, fruit, pancakes and omelettes.

    • Pomme Palais Café

      This café offers pastries, sandwiches and salads, as well as specialities like macaroons.

    • 2 bars

      You can head to The Troubles Trust lounge or The Tavern on 51 for a cocktail or two.

    A gem in Midtown
    10 Sep , 2019 John R
    Elegant hotel with great views of St Patrick Cathedral and city views. Elegant luxutious lobby and facilities. Compfortable nicely decorated rooms. Great service. Very centrally located near St. Patrick's Cathedral, Sacks, Rocheffeller Center and many other city attractions.
    Late check out
    10 Sep , 2019 OhFrick13
    We needed some extra time the day of our departure. James and Caroline went above and beyond to help us with a late checkout and made our stay extra enjoyable. We cannot thank them enough. We love staying at The Lotte!!!
    STOP trying to UPSELL me!
    09 Sep , 2019 james m
    You really should start training your staff on what hospitality means. You have a very aggressive sales person at the front desk desperate to upsell your guests. Cmon learn to do this in a tasteful manner. Rebecca has tried to upsell me with the same lies and nonsense for 7 stays now. It is insane. I normally wouldn’t do this but enough is enough. Also, please let her know this isn’t the Waldorf Astoria. Every time we speak she has made a comment about her last property being better. Come on now that is tacky. Please please please train your staff. Very disturbed!
    So enjoyable!
    09 Sep , 2019 jjewels123, 60927
    We have always thoroughly enjoyed our stays at the Lotte. The personnel, the location, the patio area drinks and surroundings, and the upkeep in maintaining the integrity of the guest rooms have all been excellent. On our last visit, our flight was cancelled after we had checked out and attended a matinee. Fortunately, there was a room available in which we were able to stay. The front desk agent, Norma Tabora, was extremely helpful in helping us secure an appropriate room. She was so kind and understanding and truly went beyond what many have or would have done to assist in our accommodations. She reallly helped make a stressful situation much more pleasant. She deserves acknowledgement for her service in representing Lotte.
    Very Traditional feel, luxurious and cozy
    09 Sep , 2019 andreluizddd, 303374
    Great hotel with traditional look and feel and good service. You get credit cash for breakfast and other stuff during your stay. Hotel people are always friendly. It has many options for after work hours and is located at very good point of Manhattan.
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    View all  5109  reviews

    Special Assistance

    This property is generally unsuitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally