The Lotte New York Palace

Terrifically well-located hotel. Nice room with a view - unusually large for NYC and great staff. Hotel restaurants, bars, shop etc are pricey even for New York but you don't have to use them! Walking distance to Grand Central, Rockefeller, Central Park etc. And Trump Tower - milkshakes optional!

A wonderful surprise to me in New York City and my new favorite bar, the Gold Room Bar at the Lotte New York Palace was just a completely delightful experience. First, it is gorgeous. The drinks were delicious. The prices wonderfully reasonable for New York City. We had a terrific visit. It is the kind of place one immediately starts planning a return to. The icing on the cake was the bartender Jose. Engaging, full of knowledge of the history of this hotel, the bar and the special and classic drinks on the menu, and creative with the menu for each member of our party. Jose made this a very special experience. And then there was Maurice, who spotted our group taking photos (I am told we were shooting locations where “Gossip Girl” scenes were shot) and came over to offer a little “Gossip Girls” tour of the hotel. He was amazing, pointing out locations, tying them to the show and taking photos in just the right spots for us. The ladies in the party were thrilled. Again, Maurice turned a stop for an after-theatre drink into a wonderfully memorable experience for our friends. Across the board our interactions with the staff were great. We were not staying at the hotel, but it seems they really know what hospitality means. We had a great visit. From this traveler, five stars all the way. I really hope anyone who follows up on this review enjoys the place as much as we have. I’m sure the service and drinks will be wonderful no matter who is working, but I’ll always ask for Jose and hope to see Maurice again!

Well it is a beautiful hotel there is no doubt. But I have stayed at other 5 star hotels and found this one on the low end. First the staff is a little unfriendly except the maid service, the room was very well cleaned. No help from concierge or doorman. I believe it's like a status symbol for some people to be there. They walk around all thinking they are so cool to be at a 5 star hotel. There are some beautiful lounges but they are mostly crowded unless you go late at night and there is this one lounge I call the snob lounge cause you have to make a reservation and it serves drinks for 25.00 to 2000.00 dollars. So I guess you can really think you are super cool sipping an expensive drink which you can get much cheaper at a local bar down the block. My room was unlocked when coming back from my trip outside nothing was missing and we called the office but they never got back to us. I don't think I will go again I rather spend the money on another higher end 5 star hotel.