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    The Lotte New York Palace

    OOOOO Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 4588 reviews

    ABOUT THE HOTEL

    • Official Rating: 4.5 Star

    The Lotte New York Palace’s one of the best-rated hotels in the city. Here, rubbing shoulders with celebs and sipping speciality cocktails is all in a day’s work.

    The interiors at this former private mansion are nothing short of opulent. Chandeliers hang from gilded ceilings and there’s a huge imperial staircase. It might look familiar, too, from TV shows, like Gossip Girl.

    Location-wise, it’s on Madison Avenue, which is a great spot for exploring – the Rockefeller Center, Central Park and Times Square are all within a 15-minute walk. And shop-lined 5th Avenue’s a block away.

    It’s worth noting that there are extra hotel fees that you’ll be asked to pay on check-in or check-out. We’ll let you know how much this is when you come to book.

    • Rooms: 909
    • Lift: 1
    • Building: 1
    • Floors: 55

    At a glance

    • Transfers included
    • Central Midtown location
    • 2 cocktail bars
    • À la carte breakfast

    location

    • Near the Rockefeller Centre
    • Plenty of shops, restaurants and attractions nearby
    • View Location

    City Breaks

    HOLIDAYS TO THE WORLD’S MOST ICONIC CITIES

    • Flights with leading airlines, giving you more choice on when and where you fly.
    • Hotels in central locations, including a range of 3T to 5T properties to suit your budget.
    • Transfers to your accommodation, so you don’t have to worry about finding your own way.
    • Our city breaks are ABTA & ATOL-protected, and come with 24-hour support via our HolidayLine.

    Facilities

    View all facilities
      accommodationData.facilities
    • Villard Restaurant

      A la carte breakfast and brunch is offered here. Full continental and American breakfasts sit alongside lighter bites like cereal, fruit, pancakes and omelettes.

    • Pomme Palais Café

      This café offers pastries, sandwiches and salads, as well as specialities like macaroons.

    • 2 bars

      You can head to The Troubles Trust lounge or The Tavern on 51 for a cocktail or two.

    Very good - used to be great
    15 Jan , 2019 OnAir24779198974
    Looks like management is saving money. They should have a Nespresso in the room. If you want coffe they give you a drip coffee maker for $20...Internet is $16 per day. Breakfast not included, etc. And rate was $550...Great location. Rooms could use a renovation. Elevators are a problem. Usually only 1 of 6 working.
    Exceptional service and stay
    15 Jan , 2019 KintheSouth, 28961
    Our stay started with warm greetings from the helpful staff. Throughout our 4 night stay we continued to experience exceptional customer service from all areas in the hotel. Professional (the concierge offered helpful & detailed suggestions) mixed with super friendly (Roy sang us a song after chatting with us when we asked for directions) and pleasant dispositions ("my pleasure" was always the response we received to our "thank you"). The Christmas decorations were still up during our stay after New Years and it added to our overall appreciation for the decor. The cathedral views were well worth the extra fee for our comfortable and clean rooms. The hotel is perfectly located to walk to so many sites and dining. Will definitely choose the Lotte NY Palace the next time we visit. One request.. do away with the internet fees, I rather have it already factored into my room rate.
    Christmas Spirit
    15 Jan , 2019 Fred M, 7182204
    Excellent hotel, location, service. We were 3 families with little ones. Everyone everything was perfect. Terrific location Everyone made us feel welcome. Staff extremely welcoming and professional in every way
    Great location & public spaces. Rooms so so.
    15 Jan , 2019 kml17, 186338
    We stayed at the hotel for a long weekend mainly because of the location of everything we wanted to do in the city that weekend and the nice pictures of the hotel. The lobby, bar/lounge, and other shared spaces of the hotel were lovely and well kept. Staff was friendly and helpful and the doormen were exceptional. Room was disappointing. Beds were small (2 doubles) and a cheap mattress. Room smelled like my grandmother’s but only when it didn’t fill with the smell of cigarettes coming from the heating vents. The refrigerator was broken when we arrived and we notified the staff, but still got charged for stuff on checkout that was not ours. I felt overall the room was old and in need of refurbishment. Crooked lamps, broken curtains, tiny tv were the remote also didn’t work. A 4-5 star hotel doesn’t have all this and it definitely doesn’t have a plastic shower curtain with a barely dripping shower head. Would I stay again? No, not unless they remodel and update their rooms.
    Very underwhelmed
    14 Jan , 2019 SteveMalkin, 776615
    Went here for 50th birthday expecting it to be really special. Good points Location View from room good (not like on the site cathedral only lit for st Patrick’s day) Bad points No tea or coffee making facilities in the room Bars are expensive No personal touch Reception very slow Room service slow For what we paid expected the experience to be good but sadly not the case. Would go back New York but different hotel left feeling very underwhelmed.
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