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    The Lotte New York Palace

    OOOOO Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 4806 reviews

    ABOUT THE HOTEL

    • Official Rating: 4.5 Star

    The Lotte New York Palace’s one of the best-rated hotels in the city. Here, rubbing shoulders with celebs and sipping speciality cocktails is all in a day’s work.

    The interiors at this former private mansion are nothing short of opulent. Chandeliers hang from gilded ceilings and there’s a huge imperial staircase. It might look familiar, too, from TV shows, like Gossip Girl.

    Location-wise, it’s on Madison Avenue, which is a great spot for exploring – the Rockefeller Center, Central Park and Times Square are all within a 15-minute walk. And shop-lined 5th Avenue’s a block away.

    There are often extra hotel fees in New York that you’ll be asked to pay on check-in or check-out. We’ll let you know if this is the case for this hotel - along with how much it'll be - when you come to book. You'll also need to pay a security deposit by cash or credit card on arrival - this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 909
    • Lift: 1
    • Building: 1
    • Floors: 55

    Things you'll love

    • Transfers included
    • Central Midtown location
    • 2 cocktail bars
    • À la carte breakfast

    Location

    • Near the Rockefeller Centre
    • Plenty of shops, restaurants and attractions nearby
    • View Location

    City Breaks

    HOLIDAYS TO THE WORLD’S MOST ICONIC CITIES

    • Flights with leading airlines, giving you more choice on when and where you fly.
    • Hotels in central locations, including a range of 3T to 5T properties to suit your budget.
    • Transfers to your accommodation, so you don’t have to worry about finding your own way.
    • Our city breaks are ABTA & ATOL-protected, and come with 24-hour support via our HolidayLine.

    Facilities

    View all facilities
      accommodationData.facilities
    • Villard Restaurant

      A la carte breakfast and brunch is offered here. Full continental and American breakfasts sit alongside lighter bites like cereal, fruit, pancakes and omelettes.

    • Pomme Palais Café

      This café offers pastries, sandwiches and salads, as well as specialities like macaroons.

    • 2 bars

      You can head to The Troubles Trust lounge or The Tavern on 51 for a cocktail or two.

    Fabulous NY Stay
    21 May , 2019 Exploration791093
    The Lotte is beautiful. We loved our room on a high floor, overlooking the spires of St. Patrick’s Cathedral. The bar and cafe on the first floor are cozy ... and well-equipped, with a quick salad and coffee.
    not as great as previous visits
    21 May , 2019 Nomad35208654973
    Felt a bit off this time. Usually a great property but not a memorable stay this time....service so, curtain rope was broken, fixed , then broken again, fixed again, broken again you get the joke. No turn down service. Stayed on floor 39th which felt like the forgotten floor for service...
    WTF
    21 May , 2019 Jaquesryan, 294217
    I suppose it began when we asked that the bags be carried to the room from the taxi. Hours later we discovered that the doorman failed to remove my briefcase from the trunk of the car. Bye-bye laptop, car keys and Leica camera equipment. Hotel security was either indifferent, rude or hostile depending on who was speaking. The room itself might have been luxury accommodation half a century ago but today it would give Motel 6 a run for its money. The person in the room next to us got up at 5 am. How do we know? We could hear her opening her curtains. There’s a typical anonymous hotel bathroom with sink, toilet and bathtub all crammed together like furniture in a too-small apartment. It looks like a hotel room people rent to die in. Breakfast was served in a beautiful room, but it was served only after asking four times — it seemed it was always another waiter who was supposed to take our order. I really don’t know why this institution exists. I stay in luxury hotels all over the world on three continents and never have I seen anything like this car crash of a hotel. Service with a snarl seems to be their motto. My advice? Spend a bit more money and stay at a hotel that wants you to come back.
    Excellent NY Trip
    21 May , 2019 Jim M
    Awesome place to stay. Arrived on a red eye from the west coast. The hotel room was ready at 6:30AM for us to take a quick nap and them begin exploring the city. People were extremely friendly and the service was great.
    Treat yourself!
    21 May , 2019 davidzoejack
    Visited for the weekend with the family. Great location, gorgeous hotel. Amazing staff. Loved the bellmen! Top notch service. Very cool lounge downstairs. Bartenders were a trip. Amazing views of the city. Saint Patrick's church is right across the street. Rooms were large for NYC hotel.
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    View all  4806  reviews

    Things To Do

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    Special Assistance

    This property is generally unsuitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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