The Lotte New York Palace

Had to rave about the experience I just had organizing my company's annual event. We needed a hotel room block fro ~20 of our most important clients. The whole process is rather dynamic and constantly changing. Kristen in group sales handled a slew of changes and requests that even I felt badly asking for. She then followed up with little reminders and offerings that were so sweet and conscientious, it made me feel as if I were 1) not alone and 2) had a second set of eyes to make sure nothing fell thru the cracks. I probably wrote her "You're the best." about 10 times during our working together. And earnestly meant it.

Over the last two years, our company has held their annual executive meetings at the Lotte with great success at each meeting. With over 40 executives attending each meeting from all over the world and requiring individual rooms, car service, specific food preference, several conference rooms, AV equipment, floral arrangements, several last-minute special requests and various billing requirements, the Lotte has always succeeded with excellence. From the time you arrive at the front door, to your departure, the professionalism, teamwork, and happiness felt by each staff member makes you feel as though you are part of a large family and brings to your meetings a pleasant and warming atmosphere making you want to come back again. If you are looking for a 5-star hotel with a staff who is there to please and will accommodate your every need with a smile, then the Lotte is the place to go. I have even had a staff member take the time out of their busy day to check on me to ask…Are you ok, do you need anything, have you eaten today, what can I do to help make your day easier? Being in this business for over 40 years, I have never had a staff member from any event I was coordinating ask me if I have eaten today and that question alone made me feel as though someone was watching out for me during a time when I was constantly running. I thank each staff member at the Lotte for making my stay a great success and looking forward to many more.

I was staying in town with my daughter. Only concern was for two of the three nights I was staying and my daughter stood all three. I wanted to make sure she had no issues staying in the same room and also not haggled for payment when CC was in my name. I had this issue many times at other hotels. Daniel at the front desk was a star at handling all of this and reassuring us to be at ease. Glad everything went as planned. Sad he couldn’t find us an upgrade but I totally understand that we booked the most basic category and if sold out not much anyone can do. The important details were handled in a professional and genuine manner that what counts.