The Lotte New York Palace

no phone plug points or ipad charging plug points makes it very inconvenient for a business traveller also international plugs to allow for foreign travleers would be helpful no free bottled water in the rooms was a disappointment given the daily room rate

We recently stayed at the Lotte Palace for 3 nights and will definitely stay there again. The location and views of St. Patrick's Cathedral cannot be beat. However, we loved out stay because of the special treatment that we received by the Staff. We arrived around 10 am and although our room was not ready, the Staff kindly stored our bags and put our room on "priority" for cleaning. We were in by noon which was so appreciated as the day was extremely cold and blustery. Each afternoon, there were delicious complimentary baked goods for all to share in the lobby. My husband had forgotten his work out clothes and they were readily and cheerfully supplied for him by the Spa Staff. The icing on the cake was this experience; we were in the elevator with a Concierge Staff member who was delivering special treats to the room of a just engaged couple. I commented on how nice they were and he asked if we would like a bottle of champagne delivered to our room, compliments of the Staff... When we returned from the theater that evening, there was chilled champagne, beautiful champagne glasses and chocolate in our room. Again, the Staff and Service were over the top! Kathy , Asheville North Carolina

Just spent an amazing weekend at The Palace with a dear friend. Our stay couldn’t have been any more enjoyable or wonderful. Check in went very smoothly and the woman, Rebecca who checked us in couldn’t have been any nicer. Our room was on the 14th floor, and though we didn’t have any view, it was certainly quiet. The room was very spacious and had two full beds. We enjoyed having cocktails in the hotel’s ultra swanky cocktail bar, Troubkes Trust. I enjoyed my “Gossip Girl” specialty cocktail and my friend enjoyed her rum drink. All the doormen were very friendly and helpful. The hotel has such an old world feel and is extremely elegant One of the weekend’s highlights for me was my pedicure. My appointment was held on the 53rd floor in an amazing multi level suite with the most city views and a roof deck. Olga did my pedicure and she was wonderful. Very professional and talented. I felt like a Queen uo there in the 53rd floor. My friend and I are already planning our return trip to the New York Lotte Palace.