Andaz 5th Avenue

I have been staying here for 11 years and will not stay anywhere else while in NYC. The staff always remembers me and my preferences and goes above and beyond to make my stay fell like home. The staff has been there as long as I have been coming and that says a lot about the consistency and hospitality of everyone there. When I walk through the door I am always greeted with smiles and familiar faces. When being away from home it feels great to have people make you feel at home.

My husband and I decided to take a quick weekend trip to NYC. I wanted to use my Hyatt points. After checking out all Hyatt options, I decided on Andaz 5th Ave over Hyatt House Chelsea just on a whim (Hyatt House Chelsea is one of my favs based on location!) and I’m glad I did. We really liked the hotel. Pros: Clean, modern, good location (if you want on 5th this is a great place...across from the library), nice staff, soft bed and fantastic shower. Cons: None really...other than the weird lighting controls in the room, but not a big deal.

The Andaz has a nice, intimate, boutique feel and is in a super location, right on 5th Avenue opposite the NY library. Rooms are spacious with high ceilings and minimalist decor. The bathroom is a good size with a large walk in shower. The complementary water and soft drinks in the mini bar is a nice touch. We only had breakfast in hte hotel once, but it was of good quality and the restaurant was nicely decorated. Staff were friendly and helpful if we had questions. However there are a few small issues that could do with improvement. Arrived at 3pm for a 4pm check in. No problem that the room wasn't ready, but by 4.45pm when asked again when we might get into the room we were allowed check in to a different room.This room felt it wasn't ready for a check in as it had no water, shampoo or extra pillows. Small things, but showed a lack of attention to detail. Our room was in the North towner, which meant getting out on the 2nd floor and walking down a long darkish passway (past meetings rooms and a covered courtyard area) to this part of the hotel, which felt a little isolated from the main hotel. On our last night (New Years Day) we thought we'd return to the hotel after dinner and have a drink in the bar downstairs. Unfortunatley it was closed for the night. Advance notice of this would have been helpful as if we had known we could have made other plans. Overall a nice stay, but a few minor things that could be improved on.