Ibis Styles Dubai Jumeirah

The hotel was excellent with it’s service. From the first day, we were greeted by the very warm and hospitable manager Isabella who made sure that we settled into our rooms and the city comfortably. The highlight for my family and I was the daily breakfast, which comes with many rich options for everyone’s taste. I would highly recommend this hotel for families who want a comfortable place to rest their heads at night, without hurting their wallets too much.

A disappointing stay. I returned to this hotel due to a very good first longer stay (about a week) just a year ago. I appreciated that though this was a more cost effective offering from the saturated hotel market in Dubai, the customer care was still on good form. NOT the case this time. Upon check-in, I was told this was a self service hotel and no one would be available to assist with any of our luggage - despite the fact that we had an accessible room and checked in with a wheelchair. Not only was no assistance offered, each staff member made us feel we were inconveniencing them. As a Person of Determination (PoD), my disability wasn't even acknowledged - never mind taken care of. My parents are both senior citizens and I was keen to share my previous excellent experience with them. SO not the case, I was embarrassed to put it mildly. The food - very poor offerings, particularly for vegetarians, none existent for vegans. Your evening staff were not in a discernible uniform - couldn't tell if they were staff or not, not even the manager. Our room was passable but wasn't very clean - insufficient toiletries, minimal bedding for the additional bed. I feel very sorry for your staff, they look exhausted, unhappy and some of them downright angry - and I can't blame them. Constructive feedback: >Give your staff a pay-rise, they clearly need it. >Train your staff in GREAT customer service, as a budget hotel - compete in other ways >Upgrade your hotel generally