Orsmaris Hotel

The hotel was way below my expectations in terms of quality and service. The rooms were quite old and needed renovation. However, given the price discount we got, this was not my main issue. It was clean, and the breakfast was just ok. My main problem was the receptionist behaviour. We checked in around 8:00 PM on 30th September for an unplanned stay in Marmaris. We just stayed for 5 min and I noticed that the air conditioner does not work, the lady receptionist asked me to check that the window is locked and try again, so I told her that I will check it when we come back. So we came back around 12:00 and couldn't get it worked. We asked the new shift receptionist, Hüşno, to help us with that, he asked me to find Güney (very nice guy) to help us with it. Long story short, he couldn't fix it. Since the room was very warm and impossible to sleep in, I asked Hüşno if they have other rooms empty, he firmly said that they have no rooms available (It was a lie). Then I asked for sister hotels that we could go to, he gave me the name of those hotels but rejected to refund. He claimed that AC is solely an extra option and we can open the window and sleep. Then he asked where I come from, I replied Sweden. Then he stated that I should be originally from middle east because I like to complain and make problems!!! I don't understand what requesting an AC for a warm room has to do with origins? He also threatened to call the police which we warmly welcomed. The issue only resolved when he learned my girlfriend's father is Turkish and he offered us another room!! His behaviour was totally unacceptable. Who would change the hotel after midnight for nothing? I can understand that there could be unexpected problems in the room but the staff should at least try to resolve it, his approach was like "this is it, it's not my problem". On the bright side, Selen and Güney were very nice and it could be bad luck we faced him.

6th year we have stayed at Orsmaris home from home, staff always very friendly, cant do enough for you, but only one fault is it could do with entertainment to get customers into the restaurant but we still come back every year

Used the sunbeds on their part of the beach and I was pleasantly surprised, had drinks, beer and lunch and was priced very good 114 turkish lira. Staff treated us as guests and not a thing wrong. But to top it off swam with sea turtles that frequent the area daily... humbled and happy.