One Resort Aqua Park

I came here with my partner and one year old daughter for two weeks. We paid quite a large amount of money and let’s just say I wouldn’t do it again. All in all we had a lovely holiday but that was due to the great staff. The staff went above and beyond for you. If you tip you will get much much better service and also tip the chefs! If you go down to the beach bar and ask the bartender to give 20 dinar to the chef for you, he will bring an absolute feast out. This saved us quite a few times and also tip the burger guy he will bring out new toppings and make you a fantastic burger. I really struggled with the food as did my partner and neither of us are fussy eaters but we found it gave us a really bad stomach so we ended up going out to Monastir to eat but again there isn’t a huge amount of choice down there either. We went to all the a la cartes and they were awful so don’t bother. The pools are fabulous as are the watersides and all the activities they do around there. The problem was the french and Russians who are just so so rude and the children and adults we saw picking fights with English people and also just pushing into queues etc. The rooms were very standard but were cleaned well thanks to the cleaners who are paid next to nothing. We had to be swapped as our first one was so far away and was covered in flies. Flies are a massive problem at this hotel it seemed. The spa was incredible and very reasonable for the service and treatments that you get. We did the boat trip and it was quite fun but we didn’t see any dolphins or whales we just jumped in the sea and had lunch and sang songs. The beer is good, the wine is very standard but the cocktails can be quite nice. Overall I would not come back here but this is due to the hotel needing a refurb, the food and the management. I have just paid £500 more to go to Mexico and it looks 1000 times better. I would give the hotel a 3 star but without the staff it would be a one.

Never have I had to write a bad review before and I am not the type to complain but I feel I've got to share this to warn people against this hotel. I have only 1 good point about this god awful place which is that the entertainment team work hard and are genuinely friendly. I have never even thought of visiting Tunisia before as we usually go to places we are familiar with like Turkey, Greece, Spain etc.. boy am I sorry I decided to ask my grown up children and their families to join us on this holiday. From the moment we stepped into reception I knew I'd made a massive mistake when my daughter took her 2 year old to the toilet to change her and there was human waste all over the floor.. that's in reception. I thought if it's this bad here (where they're meant to try to make an impression) what's the rest of the place like. From that moment on we all wanted to go home. We couldn't check in till 3pm we were there from 10.30 wallking round like lost souls. The food was the worst I have ever tasted, so poor was the choice. I had a bad stomach after eating the stew one night I had to stay in the room the whole day. Never seen such greed in an all inclusive restaurants before, couldn't understand why the people had to pile their plates so high then waste most of it anyway because it was so bad. Thank god for the omlette guy of a morning, he actually saved my life, if not for him I just don't think I'd have made it through the 10 days there. Now to mention the Ali Baba guys who book excursions.. all nicey nicey when they're booking your trips, when u go to them with a complaint (which I'll get to in a minute) they turn pure arrogant and don't want to know. The boat trip which should have been for 3 hours was the worst trip I have ever been on. Myself my partner my 3 grown up children 2 sons ages 28 and 26 and my daughter age 25 and her daughter were all crammed on this boat literally no space between us, then a guy comes round gently placing a bandana on your head, giving you the choice of either black or white, us thinking this is all part of the experience accepted them, only to find 15 mins or so later the same guy comes around demanding money, when we declined and gave the bandanas back he got very upset snatching them back and stormed off. Then the owner of the boat is dancing very provocatively telling all the ladies to jump in the water naked and that the men can keep their shorts on because the Tunisian men will get jiggy in the water with them. I'm not a prude by any means and if we would have thought it was a party sort of boat we wouldn't have booked but this was a family trip. I felt so embarrassed with my children being there, they felt the same with me and their dad being there. Needless to say we were only out an hour and a half and then the boat returned apparently the water was too rough to continue. On our return there were 4 coach loads of people waiting to get on the same boat which proves it was never planned to be out for 3 hours? After many days of conversation/arguing with guest relations and Ali Baba we got half our money back. My son and his partner only came for the week and he said he was so relieved to be going home and wanted to book us a flight so we didn't have to stay. We booked a trip to Hard Rock Cafe which was a godsend. Really cheap and so nice to eat proper food that tasted nice without being covered in flies. Needless to say that's me done now with Tunisia, would never recommend this hotel or even Tunisia to anyone. The whole place is dirty, doesn't look or even feel safe to venture out, we felt like we were constantly being asked for money. Thank god I had another holiday to Fuerteventura booked for October which was a world apart from this utter waste of money. One word of advice DONT GO!

The best hotel and the best staff! I went with my family over a month ago and had the best time ever. The hotel was lovely and the animation staff made the visit worthwhile. Throughout the day there was always entertainment, from water sports, dancing and acting shows. They were extremely friendly and always had a smile on their faces. Thank you SO much for providing us with a fun experience. The staff in the restaurant were also amazing. Always going above and beyond to ensure every meal was lovely. Especially Ali Tilli, who decorated our table every night and was the best waiter, catering to our every need. Will definitely visit again one day, thank you for an awesome trip. The whole team is incredible, highly recommended! ❤️