Prime Minister update about international travel – 5th April
Following the recent announcement from the UK Government, customers travelling from England will be subject to a new traffic light system with Green, Amber and Red destinations. We are yet to receive the full detail for each category, including what testing requirements may be needed and what colour your destination may be.
However, our TUI Holiday Promise for Green and Amber destinations remains the same for continued peace of mind. If prior to your departure date you know that you will need to quarantine on your return to the UK, you will have the option to change your holiday for free to another time. You’ll also be able to change your holiday for free if you’re unable to travel due to new testing or vaccination requirements.
We won’t take people on holiday to destinations that will require you to quarantine on arrival or those on the Red list. In this instance we will cancel your holiday and you will be able to amend to another date for free, or you can request a full refund.
If we need to cancel any future holidays because of updated Government guidance, we will be in touch with you directly and will aim to give you at least 7 days’ notice.
We know our customers are looking forward to their holidays, so to offer continued flexibility and reassurance, we have extended our free changes policy to the end of July.
Those due to travel between 17 May and the end of July can change their booking to a later date fee-free through Manage My Booking, or if you’ve booked in a TUI store by calling us on 0203 4512688. Customers travelling in July will be able to amend their booking to a later date fee-free through Manage My Booking from Wednesday.
Following the recent announcement from the UK Government, customers travelling from England will be subject to a new traffic light system with Green, Amber and Red destinations. We are yet to receive the full detail for each category, including what testing requirements may be needed and what colour your destination may be.
However, our TUI Holiday Promise for Green and Amber destinations remains the same for continued peace of mind. If prior to your departure date you know that you will need to quarantine on your return to the UK, you will have the option to change your holiday for free to another time. You’ll also be able to change your holiday for free if you’re unable to travel due to new testing or vaccination requirements.
We won’t take people on holiday to destinations that will require you to quarantine on arrival or those on the Red list. In this instance we will cancel your holiday and you will be able to amend to another date for free, or you can request a full refund.
If we need to cancel any future holidays because of updated Government guidance, we will be in touch with you directly and will aim to give you at least 7 days’ notice.
We know our customers are looking forward to their holidays, so to offer continued flexibility and reassurance, we have extended our free changes policy to the end of July.
Those due to travel between 17 May and the end of July can change their booking to a later date fee-free through Manage My Booking, or if you’ve booked in a TUI store by calling us on 0203 4512688. Customers travelling in July will be able to amend their booking to a later date fee-free through Manage My Booking from Wednesday.
