Disney's Port Orleans Resort - French Quarter

We stayed at this Disney Resort for 7 nights in May 2019. We have a 7 year old with Autism. The small size of the resort really made us feel at ease. My son loved the pool and the waterslide. The first thing that he said when we arrived to our room was "Mom, this is the safest I've ever felt in a motel!" It just had a different feeling about it than anywhere we've stayed before. The cast members were beyond amazing. We will definitely be back!

We had a lovely visit to Port Orlrans French Quarter. Everything was wonderful! Our room was comfortable.My son loved the pool and the arcade. Everyone was super friendly. Food court was adequate not the best food but convenient. Over all a fabulous resort!

While the property was fairly nice, and we liked the theme of the hotel, the way the hotel was run was definitely lacking. Additionally, the price we paid seemed exorbitant for the quality of the resort. My husband and I stayed in February 2019 for a six-night getaway while our daughter was competing at Disney with her dance team. We decided to splurge and stay at one of the nicer Disney properties. Two different mornings in a row we were awoken from bed (at around 9 am - we'd been out until midnight the night before) to knocking on our door - despite the fact that the "Do Not Disturb" sign was clearly hung on our door. When I answered the door it was a woman from maintenance who wanted to know when we would be leaving our room as there was scheduled maintenance that needed to be done. I was confused, as we hadn't called asking for any repairs. She explained that these were just scheduled repairs that needed to be taken care of and again asked when we were leaving our room. I pointed out that our sign was on our door and again, confused, asked her why she knocked if she saw our sign. Smiling, she smugly told me that she was allowed to enter whenever she wanted. I told her I didn't know when we would be leaving and that she could come back later. Needless to say, I was rather frustrated. I promptly went to the lobby and met with manager David Rebeiro who was kind and understanding. I explained that the attitude and treatment was not indicative of Disney service, especially when I was paying $240 a night for my room. I was assured that it would not happen again and that I would be fairly compensated for my troubles. I moved along and we left for our day at the parks. Fast forward to the next morning and, yep, you guessed it, the SAME THING HAPPENED AGAIN! WITH THE SAME MAINTENANCE WOMAN! She again woke us up again and we repeated the exact same scenario. This time I was infuriated. Despite the fact that we'd been gone at the parks the entire day prior, they never got to their "scheduled maintenance". Despite being assured by managers that it wouldn't happen again, it did. I then had to waste more time talking with more managers trying to solve what was now an ongoing problem. The trip that was supposed to be a relaxing getaway turned into anything but. Let's just say, I won't be staying here again.