Extended Stay America

I have stayed in 3 different Extended Stays at Florida. The overall experience has been good. Usually I buy it at an express deal with a great room rate. My stays usually last longer than a week. I like it because it has a kitchen with stove, microwave, refrigerator and sink. Rooms and bathrooms are clean. The only problem is that on my last stay I killed like 5 cockroaches (little ones-see pictures) on the kitchen area. If they fumigate/exterminate the room more constantly it would be perfect. The continental breakfast is good (coffee, juice, muffins, cereal and bread/bagels).

The first hotel in life that has no cleaning no room service in all three days we stayed. We checked in and went to the park and came back next day find out room is not cleaned. Thought they may forget. But the same thing happened next two days. When we came back from the parks it was 10pm already, so too late and too tired to ask for a room service. But unbelievable.

Horrible experience. First Thing, struggled to get in the hotel. Very heavy doors to open with all the luggage, got hit by it and really hurt. Hotels should have automatic or sliding doors. I told the receptionist to give me a room since I was in so much pain but she said I had to pay extra 25 dollars to get a room before check in time. Then after a long day at the parks, we came back to check in. The shower was broken so we called front desk and waited 15 minutes for assistance. Receptionist fixed it but got ruined again so had to call back again and took another 15 minutes to get helped. She told us that she had no other rooms available so we had to go to sleep without getting a shower after all the sweat we went through at the parks. I insisted that I needed a room fast and that I was not going to be able to fall asleep without showering so she finally got us a different room. 2 am and we were switching rooms, pack again and have our small tired children go through all of this hassle. So we got our new room, smelled like cigarette and the refrigerator, very noisy. I am too tired to call again so here I am 3 am in the morning writing this review trying to go to sleep with all the noise. No compensation at all. Don’t stay here never ever. By the way, the rooms were not clean. I am expecting to wake up with a headache because of the cigarette smell. I can keep going but have to get some sleep if I can.