Extended Stay America

I give a big thanks to Lana she is always nice no matter is going on she makes you feel welcome they have a new manager there he is okay when you get to him he comes off hard but he dose get the job done all the staff is nice they do go out there way to make you happy all you got to is ask. No pool I will like to have dishes in the room already

Overall good experience. Chose this location because it was walking distance to Universal, and the International Drive Trolley Stop is right out front. This stay was a combined business/family vacation stay. Free parking. Front Desk staff was always nice and helpful. Room came without dishes or cooking utensils and pans. We had to specifically ask for them as well as dish soap. But they were quickly provided. Internet access was fine But could only use it on 3 devices at a time. There are 2 Extended Stay America's in this area. This location is older and less expensive. The kitchen area is smaller and the beds are full size instead of Queens. No real eating area. Full size refrigerator/freezer, 2 burner stove that vented into the room. cabinets attached directly to the wall - no backs on them. Minimal counter space and a single basin sink. There's not a lot of floor space to walk around or to hold your luggage. But there is a good size desk. Breakfast was hit or miss. You might get granola bars, bagels, cheap pastries, bread, milk, OJ, and Apple Juice. We brought our own food so this wasn't a big deal for us. Main doors to the hotel are not automatic so it can be hard to bring your luggage in. Would be difficult to manage by yourself in a wheelchair or on crutches.

I’ve stayed at Extended Stays before, and I’m usually pretty satisfied, but this location is awful - especially considering I paid more per night at this location than any other time I’ve stayed at an Extended Stay. The first room I was offered had yet to be cleaned. I don’t mean that I got here too early and was told the room isn’t clean yet. I mean, I arrived after 5:00pm, and was given a key because my room was ready just to walk into a dirty and filthy room. They apologized, and gave me a different room steeped in the smell of air freshener trying it’s hardest to cover up cigarette smoke. Next, there’s the issue with the WiFi which clearly has a limited range as I consistently lose connectivity, and when connected, am only able to maintain a week signal from my room at the very end of the hall. Let’s not even talk about the horrible tv reception because I’m honestly not sure if it’s the 10-year-old tv, or their cable service provider. Also, the clocks in the room are wrong, the stove top light isn’t functioning, and there’s no soap dish for the bar of hand soap in the bathroom. I know these aren’t difficult things to sort out, but since they’re not difficult, it shouldn’t be too much to ask for these things to be in proper order by the time a guest arrives. It’s just a case of poor adherence to workflow, and a complacent maintenance staff. Finally, when I went to the front desk to ask for glasses, I was told that they didn’t have any, and was given mugs instead. I said that’s no problem, which it isn’t compared to the rest of this list, but in all seriousness, how does an Extended Stay not have enough glasses for all its guests? I would have given this location a 1/5 if it weren’t for the exceptional staff operating the front desk.