Wellington Hotel

The hotel is very clean, and the rooms are very comfortable and spacious. Reception staff very friendly and professional. Great location! A little outdated but overall a good experience. I will recommend to my family and friends.

We have stayed at this hotel every year for the past 5 . I really enjoy our stays there , I like the location and the service . Is only a couple block away from Times Square and Central Park . The rooms are on the small size , but it is expected in New York .

Hotel is currently under maintenance. Unfortunately this was not made known prior to booking the hotel. Checking in and out took longer than expected - they had people at the counter doing nothing. They simply ignored you. Also please be careful, lock your items as staff can enter your room as they please. When I came to check in on 28th August, there was a man at the counter complaining about how staff had unexpectedly kicked his non English speaking relative out of his room and forced him to pack up quickly so they can do some maintenance. The man claimed that staff had stolen his relatives phone that was in the room. Security simply explained that they had a policy to hand in any lost items and in this case nothing was found so they won’t do anything about it (there were 4 staff members at the counter, I was the only person in line to check in - I was able to listen in to the whole complaint as no one was bothered enough to check me in). The man ended up leaving in absolute distress. When we first got into the room, the carpet was damp. We stayed for 9 nights and it wasn’t until the 3rd night that the carpet dried up. There is also a $20usd a night “resort fee”. The hotel is on 55th st. They expect you to pay for resort fees to use the gym and pool on 52nd st even if you don’t use it. The resort fee also covers use of the phone that you tend not to require, a manicure that you may not need and use of the lobby business centre which seems to be open to everyone. Basic amenities are quite neglected. You get a bottle of shampoo, conditioner, soap and lotion - that is all. There is no paper and pen at the hotel in case you wanted to jot things down and barely any floor space. This is the first hotel I’ve been in that didn’t have a bar fridge. We also had to call service desk downstairs for toilet paper as the roll was not changed and a spare was not left behind. The water system is also not consistent so you get 5 seconds of showering in cold water for every 20 seconds of hot water. Some of the tv channels did not work and for the ones that did, they had static issues. Not all is bad about the hotel though. The location is fairly decent. It’s very close to the subway and around a 15 minute walk to time square. The cleaning staff also cleans the room very promptly.