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    The Row NYC

    OOOOO Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 24909 reviews

    ABOUT THE HOTEL

    • Official Rating

    The Row NYC Hotel pulls up a chair in Midtown Manhattan, just one block away from the glittering lights and shows of Times Square.

    The bullseye location of The Row NYC Hotel puts Times Square, Bryant Park and the Rockefeller Centre within easy reach.

    On-trend extras include photo booths, a Cyc Fitness studio*, and a showcase of local eateries that was voted the best food hall in New York City by the foodie experts at Zagat.

    There are often extra hotel fees in New York that you’ll be asked to pay on check-in or check-out. We’ll let you know if this is the case for this hotel - along with how much it'll be - when you come to book. You'll also need to pay a security deposit by cash or credit card on arrival - this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 1331

    Things you'll love

    • Transfers included
    • Near Times Square
    • Neapolitan pizzeria
    • Stylish food court

    Location

    City Breaks

    HOLIDAYS TO THE WORLD’S MOST ICONIC CITIES

    • Flights with leading airlines, giving you more choice on when and where you fly.
    • Hotels in central locations, including a range of 3T to 5T properties to suit your budget.
    • Transfers to your accommodation, so you don’t have to worry about finding your own way.
    • Our city breaks are ABTA & ATOL-protected, and come with 24-hour support via our HolidayLine.

    Facilities

    View all facilities
      accommodationData.facilities
    • City Kitchen

      The City Kitchen was voted best food hall in New York City by Zagat, and rightly so. With a selection of vendors serving some of the city's finest international foods there is something for everyone. Grab some lobster at Luke's Lobster, or sushi at Azuki. If something sweeter is taking your fancy then head to Dough for some fresh made doughnuts and coffee.

    • District M

      In the morning, District M is the perfect pit stop for breakfast. Serving fresh juices, natural yoghurt, fruit and a selection of pastries its the easiest and best way to start the day. By night, however, the place transforms into a stylish cocktail bar. With a gourmet menu of cheeses, pizzas and gelato paired with an equally excellent cocktail list. Chill out to live music and enjoy the vibes.

    • Gym*

      With treadmills, weights and other state-of-the-art equipment the gym is ready and waiting for you to come and work out.

    Get what you pay for. Average hotel
    13 Nov , 2019 JordanandRachael
    Great location toTime Square but the hotel wasn't welcoming. You enter into the hotel and you aren't greeted by a bellman however an elevator and steps. No signs on where to go and you have to figure it out. Oh and the elevator situation was not explained, make sure you ask as they probably won't tell you. Overall it was fine for our weekend trip as we didn't spend much time in the room but we won't stay there again.
    Prime location
    12 Nov , 2019 Resort05722508390
    I would say that it´s a very good 3 stars hotel where everything works very well (from the lifts to the service to keep your luggage). Has all the good and bad things of being located in the heart of Manhattan.
    DON’T DO IT
    12 Nov , 2019 dkeel563924
    I don’t even know where to start with this review but if you don’t read anything else just know: DON’T STAY HERE! For beginners, the customer service is unmatched- meaning I haven’t had worse service than here. Let me tell you some examples. 1. It was getting pretty cold during our visit and when we asked for the heat, they said it has to be a certain temperature outside for them to turn on the heat which is totally understandable. But when asking an employee about this, he proceeded to argue and walk away from my room when I was asking what the policy was. When asking for blankets, they brought us towels (I’m still confused). 2. When asking for extra towels (because they only supplied two sets) it took them 1.5. days to get it to us. 3. I needed a band aid and when I asked the employee responded “Hold on let me check, I think we are out”. When she came back she said “I’m sorry we’re low”. So I asked confused “low or out?” Because in my head that’s two different things. She proceed to say they were out but I can check the store. So my question is, what if I had a gaping cut and needed a first aid kit. Then what...? 4. The main elevators weren’t working and we were instructed to use the service elevators. And based on the reaction of guest staying there long before us, they hadn’t been working for awhile. So my question is, why were we paying the facility fee? 5. I’m so thankful my guest and I were playing tourist and not in the room a lot because this hotel had the potential to ruin the trip. 6. The bar staff was the rudest I’ve ever encountered and I’m going to leave that there. If you want to feel overlooked and disrespected then go to the bar and get serviced. Overall, I clearly don’t recommend this hotel. Period.
    Very good option!
    12 Nov , 2019 hcollazo_ar, 312741
    Excellent staff attention. Very attentive and helpful. Very good facilities, all very clean and neat. The room was just the right size (something small, but with everything you need). Excellent location, one block from the Times Square, one from the subway.
    Seen better days
    12 Nov , 2019 Quest752319
    The ac made noise all night long mold on the walls in the bathroom dust covered the vents stains on the walls outdated outlets. only good thing was the location, located in the middle of Manhattan was perfect
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    View all  24909  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally