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    The Row NYC

    OOOOO Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 24069 reviews

    ABOUT THE HOTEL

    • Official Rating

    The Row NYC Hotel pulls up a chair in Midtown Manhattan, just one block away from the glittering lights and shows of Times Square.

    The bullseye location of The Row NYC Hotel puts Times Square, Bryant Park and the Rockefeller Centre within easy reach.

    On-trend extras include photo booths, a Cyc Fitness studio*, and a showcase of local eateries that was voted the best food hall in New York City by the foodie experts at Zagat.

    There are often extra hotel fees in New York that you’ll be asked to pay on check-in or check-out. We’ll let you know if this is the case for this hotel - along with how much it'll be - when you come to book. You'll also need to pay a security deposit by cash or credit card on arrival - this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 1331

    Things you'll love

    • Transfers included
    • Near Times Square
    • Neapolitan pizzeria
    • Stylish food court

    Location

    City Breaks

    HOLIDAYS TO THE WORLD’S MOST ICONIC CITIES

    • Flights with leading airlines, giving you more choice on when and where you fly.
    • Hotels in central locations, including a range of 3T to 5T properties to suit your budget.
    • Transfers to your accommodation, so you don’t have to worry about finding your own way.
    • Our city breaks are ABTA & ATOL-protected, and come with 24-hour support via our HolidayLine.

    Facilities

    View all facilities
      accommodationData.facilities
    • City Kitchen

      The City Kitchen was voted best food hall in New York City by Zagat, and rightly so. With a selection of vendors serving some of the city's finest international foods there is something for everyone. Grab some lobster at Luke's Lobster, or sushi at Azuki. If something sweeter is taking your fancy then head to Dough for some fresh made doughnuts and coffee.

    • District M

      In the morning, District M is the perfect pit stop for breakfast. Serving fresh juices, natural yoghurt, fruit and a selection of pastries its the easiest and best way to start the day. By night, however, the place transforms into a stylish cocktail bar. With a gourmet menu of cheeses, pizzas and gelato paired with an equally excellent cocktail list. Chill out to live music and enjoy the vibes.

    • Gym*

      With treadmills, weights and other state-of-the-art equipment the gym is ready and waiting for you to come and work out.

    Great Hotel
    21 May , 2019 Navigator11116375112
    Great location, clean rooms and good service. Many great restaurants, shops, entertainment facilities in close proximity. Good internet connection. Pleasant and helpful staff. Walking access to some major New York attractions.
    Disappointing first impression!
    21 May , 2019 DonnaP1533
    I stayed here from the 16th - 20th of May with my sister.. we came over from England to spend time with a friend who is from NYC who also stayed in this hotel. The room was smaller than expected, no tea making facilities or fridge.. the window wouldn't stay open for the small fraction it is able to and my sister and I (who shared a room) had to wedge it open with a chewing gum bottle in order to get some fresh air. Under the bottom sheet, as we stripped the bed before we left, we saw several hairs embedded in the mattress protector. The room was otherwise clean. The bed was extremely comfortable but down pillows are a huge no-no!! The shower worked well- temperature and flow rate were excellent. When we arrived, we unpacked, freshener up and went out for dinner. Upon return, we were unable to get in to our rooms due to several fire/emergency vehicles. None of the staff addressed the customers to explain what was happening. When we were allowed back in, the elevators were not working so we had to walk up the stairs to the 22nd floor. We were woken again in the early hours of the morning with a alarm and I was unsure in my deep sleep haze whether we were told to vacate our rooms but after seeing others poke their heads out of the door, we all agreed to vacate and had to walk down the stairs to the lobby. We were not informed of what was happening again although it was said that smoke was seen on floor 22 by one person and 6th floor by someone else. We waited for 1.5 hours in the lobby in our night clothes along with other guests. Not once did the manager speak anyone or offer drinks. Again, once all clear, we walked back up to the 22nd floor via the stairs. At 7am we were woken by a loud alarm from the safety manager saying they were dealing with a situation on the 7th floor and we were to stay where we were. 10 minutes later the alarm went again saying the situation had been dealt with... a tired Friday ensued and we were told the elevators were not working all day. Saturday morning, the elevators were not working again.. thankfully, the housekeepers allowed us to use the staff lift to get to the lobby. The Row is in a prime location.. luxury? Not at all. Would I stay again? Probably not.
    Excellent location!
    21 May , 2019 JodiW774
    This was a great hotel to stay in for walkability in the theatre district! Unfortunately for us, the walls are incredibly thin and we heard EVERYTHING our neighbors were doing and they did it a lot . The bathroom was very small, however our view was great and bed was comfortable.
    Basically a massive hostel
    21 May , 2019 Sherpa23486390458
    Wasn't impressed with this hotel at all I'm afraid. Rooms were very basic and not particularly clean. Staff were OK but the place is so busy it never feels "warm and friendly". Watch out for the excessive taxes and fees. It's there in the very small print but wasn't expecting another 35% on the bill. Good location though as far as access to the rest of Manhattan is concerned.
    Poor customer service
    21 May , 2019 arkhealthcare, 186402
    Check in takes a long time. Rooms are small and not cleaned properly. On one day we had to ask several times for towels & the room to be cleaned. It was finally cleaned at 8pm and only then could we shower.
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    Things To Do

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    Special Assistance

    This property is generally unsuitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally