The Maxwell NYC

My daughter and I went to New York City on a mother-daughter trip for the very first time. She is five years old. We chose the Maxwell hotel because of the great location close to all the things we wanted to visit. The start of our trip was not ideal as our room at Maxwell was missing a working safe, had trouble with the cooling system and was missing a lightbulb. It made the start Every time they’re a bit of a know it annoyance, however, the staff and service was incredible. The gentleman who came to try and fix Safe and replace the lightbulb had to leave a few times to replace the safe, but when he returned, he brought a gift bag for my daughter to cheer her up for the inconvenience. Also, our housekeeper, Ivana, Was such a delight every morning and would leave cute little kid activities in our room each day for my daughter. I would definitely recommend the Maxwell hotel to others visiting New York City. Was such a delight every morning and would leave cute little kid activities in our room each day for my daughter. I would definitely recommend the Maxwell hotel to others visiting New York City

The stay itself was good but not overwhelming. The post service however was more what I would have expected and went way beyond what you would call great customer service. Context: I forgot a personal item in the room and wrote emails to the hotel to find it. Action: After various tries with the linen company, checking the lost and found and rechecking the room the findings were negative. Director of security and director of house keeping personally took care of helping me and immediately moved on to the next step of trying to make this situation better, and purchased an equivalent object which they sent to me.

I am a seasoned business traveler and was in New York weekly from January until late May. I spent nearly every week at The Maxwell. I was lured by the price, but the staff made me happy I chose the hotel. While the folks at the front desk were helpful and pleasant, I didn't get to know them well. The standout for me was Nashid, the main dinner waiter in the hotel's restaurant. I ate nearly every dinner in the hotel and Nashid's attention to detail (he knew what I want before I asked) and willingness to accommodate special requests (after 90 nights, I was thankful the kitchen would make something special when asked) really made my long time away from home as bearable as it could be. The food was really quite good at the restaurant, but it was Nashid's outstanding service and friendliness that kept me coming back most every night. When my wife and son joined me for a dinner, Nashid really made dinner lovely and my 11 year old was really happy to meet the "best waiter in New York City," as he called him. Nashid's colleagues were also excellent and the kitchen produced consistently good meals. Thanks again Nashid!! --Christian