The Maxwell NYC

We've stayed at this property over the past 14 years and back when it was the 'W New York' it was pretty good. I have to say that since SPG became part of Marriott and this property was re-branded to 'The Maxwell' it has gone downhill. I can't say whether we'll return because it seemed like, during our most recent stay, our loyalty to SPG/Marriott was ignored. We were put in a room that was the size of a closet - we haven't stayed in a room this size at this hotel since our very first stay here in 2005. In addition to the small size, the room was in need of repairs and updating. The shower drain backed up, the sink drain backed up and the HVAC system was so loud it would wake you up in the middle of the night. The electrical outlets didn't seem secure. There was no conditioner in the room. When I went to use the phone to call the front desk to ask for some to be brought to our room, it didn't work. I would recommend that you say 'No thanks' if you are offered room 1019 because it needs help. Overall, I feel like our status/loyalty to this brand is just not worth what it used to bed. Our stay here was disappointing to say the least. The service at the front desk was average - nothing special.

I stayed two nights on business travel and really, the only notably highlight for me is how conveniently located this hotel was for my purposes. With that said, there are at least a dozen hotels within a block of this one, so that's really not saying too much. This hotel "wows" with a vibrant, bustling lobby area, but beyond that it just feels tired. Admittedly, the lobby/bar area is very nice - and if you're into the mingling thing, it looks to be a great place to have conversations over a drink. It seems to have been renovated semi-recently, but it's almost as if they spent 80% of the budget in the lobby, and the rest feels like a shoddily flipped rental property. Off the elevator, you're met by a labyrinth of dimly lit hallways to seek out your room. In the room - an executive queen in my case - this is where you really start to notice cut corners. Everything just feels cheap - from the wallpaper, to the bath fixtures to the desk, etc. These things typically don't bother me, since it's only a couple nights that I'm staying, but when I see them in hotels that are clearly being marketed as "premium" properties, it sort of rubs me the wrong way. Simply put, if I were staying here for romantic weekend or something, I'd be even more disappointed. As someone who stays in the city a few times a year, I didn't find it overly cramped - it's about the same size as other Midtown rooms I've stayed in. But, if you're not used to NYC rooms it will feel very tight, no doubt about it. Value: This is always tough for me since 95% of the travel I do is company paid - but based on a nightly rate of a few hundred bucks, this hotel is definitely a bit overpriced for what you get. It simply does not feel like a 4-star property and I can assure you, there's nothing here that you wouldn't find at the nearest Garden Inn, Courtyard, etc. You're paying a premium, but don't actually feel like there are any premium features. Additional notes: The only hotel-sponsored parking option is valet at $65/night+tax, which actually isn't too bad - I think the daily rate for nearby parking garages is about $58+tax. The valet was pretty quick, too - I called around 9am and car was out front before 9:15 As others have mentioned, there is an additional $25 "resort fee", which - as far as I could tell - doesn't actually get you anything; but hey - it's NYC, so not all that surprising. Overall, it just doesn't live up to price of admission and it certainly doesn't compare to other Autograph Collection properties I've stayed in - there are cheaper options in the immediately surrounding area with equal amenities/furnishings. Given that I didn't encounter any real service shortfalls, I couldn't knock this down to a 2-star review - but frankly, it's pretty close.

What a fantastic hotel this is. Really clean very helpful staff can’t do enough for you! Bar is lovely as is the bar food. Great location. the room is just perfect. the hotel is so central to everything. Reception was amazing. helpful and polite. When we return to New York it certainly we be the hotel of our choice.