The Bentley Hotel

Flight was cancelled so we had an unexpected layover of two days in New York. Had been to the Bentley already two times. It was a bit disappointing that customerloyalty isn’t rewarded. Because of we left the airport around 4am and had to be back around 5 pm next day. We where charged a day, and an early checkin fee. The early check-in fee of 100 dollars excl tax is to much. Didn’t even clean the room. I would recommend it but don’t expect to be rewarded and valued as a returning customer.

Stayed here on business during the week and compared to other hotels in the area it was a pleasant surprise in an otherwise busy and noisy place! Check in process was easy and staff were extremely nice - even offered to give a list of local restaurants and things to do. Parking not included but there is a Parking Garage behind the hotel that charges $35/night. The hotel is close to Times Square but make sure you have your walking shoes if you aren't taking an uber. (15-20min walk) I upgraded to a queen room with a view of the bridge and it was actually worth it! Skyline views of the water and city, beautiful both at night and sunrise! Room size was worth the cost especially in New York. Would recommend during the week but would like something closer to major areas during the weekend!

This was a very disappointing experience staying at this hotel. We chose a twin share room as a family of three, however it was like the room was not at all prepared for guests. Website is advertised mini bar, however there was no mini bar in the room. No tea or coffee facilities in the room, we had to ask for it. We had a very noisy air conditioner, which the technician did replace, however it was still very noisy. There was no hot water when you needed it, being on the 16th floor you needed to run the hot water taps for 10 minutes until any hot water was available. The twin beds are very uncomfortable. No glass wear in the room for drinks. No coffee mugs in the room, they did supply disposable cups. It was raining and the umbrella in the room was Broken, we did ask for another umbrella however they had no spares. The internet kept dropping out. The tv reception was only analog so it was very bad. One would expect digital tv for a hotel. We had to pay a $19.95 residence fee. Complementary water was meant to be delivered every day, as part of the residence fee, but this did not happen. The Body wash supplies did not get replaced when empty. The dining hall was like a camp site and very disappointing. The roof top views where closed and only breakfast was available in the terrible dining hall on level 2. I did ask for an upgrade in the hope we could experience a better room and hopefully a better bed, however nobody responded to my request. As the hotel is located quite a walk from the subway, I would not recommend this hotel for tourists. I can say the staff were very good and helpful when they could. The hotel felt run down and as if many of the services a hotel should deliver have been omitted.