The Bentley Hotel

Staff was friendly and bed was confortable. Beyond that, many problems from arrival through a four-day stay; from being sent to a room that had not been made up from previous guest, to spoiled and past-pull-date snack bar items to breakfast order door tag never picked nor breakfast delivered, to ability to hear every word of normal conversation coming from next door, through non-functional wireless my entire stay. Also, overwhelming cheap-perfume scent used in lobby and rooms.

stayed overnight my daughter had outpatient surgery at HSS upon arriving staff was very courteous and welcoming. it was a short walk from hospital so while my daughter was in surgery we figured we would check in. we requested a room close to the elevator but when we got to our floor it really wasn’t necessary all the rooms were close. Room 1009 was very clean 2 double beds with a large window, flat screen tv, desk with coffee maker snacks a well stocked fridge for a fee (convience stores very close on 1st ave) bathroom rather tight you have to close the door to use the toilet and one ledge to put minimal amenities low lights in bathroom and room we actually we turned off heat the room never got cold. we were facing 62nd st had a partial view of the water you can hear all the traffic the FDR drive it right there. you have to request an ice bucket there are no ice machines. elevators are fast they also have a lobby bar and also have in room or a breakfast area which we did not use. sorry can’t comment on it. there are plenty of restaurants on first ave also a 7-11. I would stay here again it was clean staff was very nice. would recommend more for couples or friends to spend some time in NYC

Awesome view would have been great if we could see it but the blinds didn’t work. No coffee pot in room so we had to order it through room service, they brought up paper cups along with another paper cut full of milk (I’m guessing they have no proper serving utensils) the breakfast wrap we ordered was cold. The “super fast” internet was slower than dial up. The closet doors didn’t close. The bed was not comfortable at all, the comforter seemed to be a full size comforter on a queen size bed. There were stains on the table. When we lifted on a book on the desk there was water underneath (weird). The shower took FOREVER to get hot. The body wash they give you was too small and not enough for two people to share. Oh and we got ONE washcloth. We literally stayed at an Air BnB a week ago and had so many amenities it was ridiculous and it was 60 bucks less per night then this “high end” hotel.