Hudson Hotel

The location is the only good thing about this hotel but there are plenty of other hotels nearby that I urge you to go to instead of this one. Aside from one member of staff ( Jade I think her name was) and the cleaners every other single person who worked at the hotel that we encountered were miserable, unhelpful and rude. This wasn’t even what made it probably one of the worst places I have ever stayed, in fact the rude stuff were just the tip of the iceberg. Upon check in we were told our room had been cancelled but it was fine we could still check in, ok great, however upon checkout we were charged for two cancelled rooms (500 euros for each even though we didn’t cancel them) and charged for the two rooms on top of that, however this was resolved by the one competent member of staff. Next, the night we arrived the air conditioner in our room started to clunk an hour into being in the room. After a 9 hour flight and being absolutely exhausted this really isn’t ideal. At 2am we went downstairs to ask to change rooms and were told an engineer would be sent up, he resolved the issue however after 10 minutes the clunking started again. The noise wasn’t quiet, it was as if a loud bang would go off every 10 seconds in your ear. You could not sleep even if you tried. We did not sleep at all that night and despite telling the woman on reception of our issues she shrugged her shoulders and told us we couldn’t get a new room until the next day at 4pm. We asked her three times if moving into our new room would be smooth and if the staff the next day were aware and she told us that yes it would all be sorted. I just wanted to add that this woman was so rude, no help at all and made every guest she encountered miserable. The next day picking up the keys to our new room, it of course didn’t go smoothly and we were extremely aggressively told by another member of staff that they would send security after us and ‘drag us downstairs’ if we didn’t come back with a form of ID immediately. I understand the concern if we had just strolled in but she had seen us that morning and our bags had been moved to the other room and we were told that the afternoon staff would be aware of our changed rooms. The way we were spoken to was completely out of order and totally unacceptable. My boyfriend went to get our ID and as he did she spoke in Spanish to another member of staff and was completely unprofessional. We were also offered absolutely no apologies by absolutely anyone for 0 hours of sleep, having to change rooms and for ruining our first day in NYC. She didn’t even know why we were changing rooms, so good luck to the next person who has no sleep in there as clearly the issue hasn’t been noted. Even if this hadn’t of happened I would still give this hotel 1 star and 0 if I could. The rooms are poor, they stink of urine, they are claustrophobic ,the bathroom has a glass window that looks into the bedroom so there is absolutely no privacy. It doesn’t matter if you’re with your partner or not, you deserve privacy in a bathroom. The room my parents were in didn’t lock so they had to prop it closed with their suitcases. The outside windows were filthy and the air con didn’t work properly in our second room, although thankfully there was no loud clunk (!) and it didn’t work at all in my parents room. The hotel lobby is dark and filled with awful members of staff who really are in the wrong line of work. At all hours of the night (I found this out on my second visit down to reception at 4Am on the night we didn’t sleep) that there are all sorts of people walking around it throughout the night. It’s just an overall awful place to stay. I am not bitter about not even receiving an apology about our first room, I just don’t want anyone else to waste their money here. It’s not cheap and it isn’t worth it at all, go elsewhere because you will hate every second in there. I also want to add that getting a taxi is much better as their airport shuttle service is a total ripoff and over double what A taxi charges but hopefully you never stay here so you never have to worry about that.

I stayed here for 4 days in December and it has been the worst experience. Upon check in a member of staff Franklin offered us a room upgrade including breakfast and free bar drinks for $200, he insisted on cash only even though we had left a card for any room charges. We paid the cash and thought nothing more of it. The hotel is past its best, there were bugs in the shower every morning. One day we came back and the cleaner had binned one of our shopping bags. Hotel were very unhelpful and offered no compensation. On the morning of checkout, an invoice was placed under our door with all room charges but said the balance was zero which we expected since we paid cash upon check in. Now I am home and all charges are on my credit card and I can’t get an answer from hotel or refund. Stay away from this hotel. It is a nightmare!!!