HOLIDAYS

HOLIDAY SEARCH
List
    See all destinations
    See departure airports for
    See what dates we fly to this route
    see what dates this destination is available
    Flexible by +/-3 days
    7 nights
    Clear search
    Child ages (on return date) Edit ages

    Grand Hyatt New York

    OOOOO Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 11681 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The Grand Hyatt New York couldn’t get closer to Grand Central Terminal if it tried – you don’t even have to go outside to find the subway, as the hotel’s directly connected to the station.

    This hotel rubs shoulders with the Chrysler Building, on Lexington Avenue, so many of Manhattan’s main sights are easy to reach. It’s a 10-minute walk to the Empire State Building or Times Square, and you can get to the southern point of Central Park in less than half an hour.

    You can grab a meal anytime here. The main restaurant opens early for breakfast, there’s a food court on hand around the clock, and the lounge deals with cocktails and small plates every day of the week until late.

    There are often extra hotel fees in New York that you’ll be asked to pay on check-in or check-out. We’ll let you know if this is the case for this hotel - along with how much it'll be - when you come to book. You'll also need to pay a security deposit by cash or credit card on arrival - this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 1298

    Things you'll love

    • Transfers included
    • Next to Grand Central Terminal
    • 10-minute walk to Times Square
    • 24-hour food court
    • Free Wi-Fi

    Location

    • Midtown
    • 190m from Grand Central station
    • 100m from Chrysler Building
    • View Location

    City Breaks

    HOLIDAYS TO THE WORLD’S MOST ICONIC CITIES

    • Flights with leading airlines, giving you more choice on when and where you fly.
    • Hotels in central locations, including a range of 3T to 5T properties to suit your budget.
    • Transfers to your accommodation, so you don’t have to worry about finding your own way.
    • Our city breaks are ABTA & ATOL-protected, and come with 24-hour support via our HolidayLine.

    Facilities

    View all facilities
      accommodationData.facilities
    • New York Central restaurant

      This modern restaurant is open daily for breakfast, lunch and dinner - it's also got a brunch menu on weekends. You'll be spoilt for choice on the menu - fish, meat, salads, sandwiches - this place has all of them and more.

    • The Lounge at New York Central

      With its city views and illuminated bar, this is the ideal place to unwind after a busy day of sightseeing. There's loads of cocktails to choose from and a huge choice of bottled and draught beers. If you're after an evening meal as well then there's a good selection in the bar menu.

    • Spa services*

      A choice of spa treatments are available here and you can enjoy all of them in the comfort of your own room. Massages, manicures and pedicures are all featured on the list of services offered.

    A Not So Grand Hyatt Hotel
    15 Jan , 2020 segall22020
    This hotel has a lot of potential but the rooms are dated and need a lot of work. The location is fantastic but the hotel rooms are mediocre at best. Guest services are like typical New Yorkers - not very accommodating or understanding. True lack of hospitality from most of the staff I interacted with.
    Second Chance Failed
    15 Jan , 2020 jbfgator, 34469
    I love Hyatt and as a Globalist, prefer to stay on a Hyatt property whenever possible. I desperately want to like this property. The location is amazing and it should be a destination hotel. But this is my second stay and was more disappointing than the first. The first everything was great with the exception of the room being less than clean. Figured I’d give it another try. This time there were a host of issues. First, you should know that the rooms are small. I upgraded to a corner suite and it was probably the size of a standard room elsewhere. But that’s not the fault of anyone. The rooms are also old and very tired. But again, can’t blame that on local management. The bathroom was exceedingly small. Beyond that, let’s start at the beginning. Arrived at 2:30 and room wasn’t ready. Disappointing, but it happens. The employee who stored my luggage acted as if it was the biggest inconvenience of the day. Gave them my number and went out to get a bite to eat - and never got a call. Came back at 4 and the room had been ready for an hour! No explanation why I didn’t receive a call. Biggest gripe is housekeeping. My first day I was gone all day at work, got back at 3, and room still had not been serviced. When I called, I was told I was on the schedule for 3:30, but no one showed up until closer to 4:30. And the room as less than clean. I should also note that the room service plates and glasses from the rooms next to mine sat in the hall for my entire stay of three days. Wifi was spotty at best, so working in the room was close to impossible. No coffee in the room. No water (which is pretty standard with status at Hyatt). And while the Club Lounge is a nice perk in NYC (free breakfast is a big deal!) it’s so incredibly crowded that it’s almost not worth it. On the positive side, again, the location is amazing. You almost can’t beat it. In my opinion the beds and linens are super nice compared to other Hyatt properties. HVAC also works well. And I found it to be relatively quiet. Folks at the bar were nice as well. And the food in the lounge was pretty good. All that said, I’m not entirely sure I’ll give it a third try.....
    Received parking ticket after car was checked in with valet. They also removed ticket.
    15 Jan , 2020 maryh8
    On Friday, December 13th, I had to work at a party sponsored by my Hospital. The Valet took my car shortly after 5 PM because I had to be on-site before 5:30 PM. I picked up my car at 10:04 PM that night. The ticket number was 206635. On January 11th, I received a notice that I had not paid a parking ticket that was issued on December 13th. The time of the offense was 5:38 PM, an approximate half hour after the Valet took the car from me. Not only did I get a ticket for something the Valet did but they also removed the ticket so I was not even aware that one had been issued. This is totally wrong and unfair.
    Expected better
    15 Jan , 2020 KHouslin
    Great location but after booking and paying in full for myself, husband and 9 year old child, I was stunned when we checked in and was told we had 1 bed to share and that we would have to pay extra per night for a child's bed. Then they brought the folding bed to our room at 12.30am! The pillows had an awful musty smell. We were not informed that upon checking out, we had to pay an additional service charge for each night of our stay, even though, as said previously, we paid in full.
    Couldn’t be any worse
    14 Jan , 2020 Delphine B
    This stay couldn’t be any worst. First, the warm clock doesn’t even display the right time. But most importantly the nightmare started with the mere and simple fact that I had two reservations back to back (when I called to add one night to the existing reservation, the lady couldn’t put them together and told me I would just have to ask the front desk upon checking in to keep me in the same room). Somehow when they checked me in, the front desk employee somehow canceled my second reservation while I was solely asking not to change room. She instead put me in the same room for the following week??!! Just like I was going to leave my luggage with somebody else until I check back in 7 days after. Nonsense. Then I wanted to use my club access reward since it expires in February. Should be simple, right? I called world of Hyatt again. Nobody could find my reservation (while I was checked in at the hotel?! How is that even possible?!). They explained that it might be because they have two reservation systems (who cares?). Long story short until the next morning I didn’t know if I was going to be kicked out, although I had the confirmation number of this ghost reservation that disappeared suddenly. Club access still impossible to get. Next day same story. I ask J. (Front desk) to send a fax in my behalf, she said she would and didn’t (this fax has nothing to do with the club access but yet another proof of their unprofessionalism). Next day I called again, both the hotel manager and world of Hyatt. Finally they were able to grant me club access but little did I know the club closed at 9pm. Thirsty and tired I then call room service. Nope, no possible to have a bottle of water, says A. I will have to go back downstairs. No possibility to have somebody bring me water, after those two hours spent there. As a conclusion, it was a total nightmare. A waste of energy and a waste of my reward. I will NEVER stay in this dump again. Shame on Hyatt. As a lifetime platinum guest with Marriott I NEVER had anything like this happen.
    Show more Show less
    View all  11681  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

    People who looked at this hotel also viewed...

    Items marked with * incur extra charges which are payable locally