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    Grand Hyatt New York

    OOOOO Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 10600 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The Grand Hyatt New York couldn’t get closer to Grand Central Terminal if it tried – you don’t even have to go outside to find the subway, as the hotel’s directly connected to the station.

    This hotel rubs shoulders with the Chrysler Building, on Lexington Avenue, so many of Manhattan’s main sights are easy to reach. It’s a 10-minute walk to the Empire State Building or Times Square, and you can get to the southern point of Central Park in less than half an hour.

    You can grab a meal anytime here. The main restaurant opens early for breakfast, there’s a food court on hand around the clock, and the lounge deals with cocktails and small plates every day of the week until late.

    There are often extra hotel fees in New York that you’ll be asked to pay on check-in or check-out. We’ll let you know if this is the case for this hotel - along with how much it'll be - when you come to book. You'll also need to pay a security deposit by cash or credit card on arrival - this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 1298

    At a glance

    • Transfers included
    • Next to Grand Central Terminal
    • 10-minute walk to Times Square
    • 24-hour food court
    • Free Wi-Fi

    location

    • Midtown
    • 190m from Grand Central station
    • 100m from Chrysler Building
    • View Location

    City Breaks

    HOLIDAYS TO THE WORLD’S MOST ICONIC CITIES

    • Flights with leading airlines, giving you more choice on when and where you fly.
    • Hotels in central locations, including a range of 3T to 5T properties to suit your budget.
    • Transfers to your accommodation, so you don’t have to worry about finding your own way.
    • Our city breaks are ABTA & ATOL-protected, and come with 24-hour support via our HolidayLine.

    Facilities

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      accommodationData.facilities
    • New York Central restaurant

      This modern restaurant is open daily for breakfast, lunch and dinner - it's also got a brunch menu on weekends. You'll be spoilt for choice on the menu - fish, meat, salads, sandwiches - this place has all of them and more.

    • The Lounge at New York Central

      With its city views and illuminated bar, this is the ideal place to unwind after a busy day of sightseeing. There's loads of cocktails to choose from and a huge choice of bottled and draught beers. If you're after an evening meal as well then there's a good selection in the bar menu.

    • Spa services*

      A choice of spa treatments are available here and you can enjoy all of them in the comfort of your own room. Massages, manicures and pedicures are all featured on the list of services offered.

    Good location
    13 Mar , 2019 Resort11970431675
    The staff were friendly and helpful. The hotel, upon closer inspection, appeared tired and warn in places. The touch button switches in the room worked sporadically if at all. Causing us to have the electric blinds down all weekend and no natural light. There was rust over the toilet.
    Overall Good
    12 Mar , 2019 Fearless12639522622
    Overall good experience, But the water pressure from the shower head is too small. And the food and beverage in the lounge are not very well. Seldom selection and cheap food compared to Marriott. The service is very good though.
    Great property in need of customer service training
    12 Mar , 2019 Excursion61448434066, 52470
    Great amenities, great location, worth the upgrade to club service. Everything was so clean and well equipped that you could almost overlook the customer service - good place for someone who doesn't mind being "just another guest."
    Pros and Cons
    13 Mar , 2019 Resort51922746206, 60745
    Excellent location, great size room, impeccable overall facility but I guess you get a little you lose a little...small shower & lack of amenities (toiletries, robe, tea/coffee, fridge, etc). I'm used to having all the complimentary amenities in a hotel room, I was surprised it didnt exist at the Hyatt. The credits that came with the destination fee ($15 at the kiosk & $10 at the bar) was pretty neat.
    Business hotel in good location, charmless & confusing but otherwise fine
    12 Mar , 2019 Bracing
    The hotel's entrance is confusing. Taxis will take you around to the Vanderbilt Street side but that dumps you above the main lobby. When I was there, the escalator was broken and I had to drag my suitcases completely around the floor to find the elevator banks. The building is so tall that there are two separate sections of the elevator banks and you have to find the right one for where you are going. So, slightly confusing. The elevators open onto the floors with the conference rooms as well as onto the guest floors, so they are often crowded, as this is a major convention hotel. The room itself was comfortable and had everything we needed, including space for toiletries in the bathroom. The temperature was adjustable and the beds very comfortable. I was pleased to find blankets in the closet. Too many hotels expect you to make do with a thin coverlet, and I don't like to sleep in a hot room. The guest rooms at the hotel start at a very high floor. I don't remember if it was 18 or 20, but something like that. Personally, I prefer hotels where I know I could get out quickly if there were a fire, so skyscraper hotels are never my choice. But if you're not worried about that, this hotel is fine. The location above Grand Central Station could scarcely be more convenient. You can walk all over Manhattan easily, and public transport and good restaurants are close by. All the personnel I came in contact with were helpful and polite. It seems like a well managed place.
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    Items marked with * incur extra charges which are payable locally