Crowne Plaza Times Square

We travelled to NYC to celebrate a friend's special birthday so a central location with a brand name was selected, the Crowne Plaza Times Square. Upon arrival the check in was swift and efficient and my credit card taken as a guarantee with a holding amount that would be released at the time we checked out. The room we had wasn't overlooking Times Square which we were happy about as when we went to our friend's room (that did overlook the square) the outside noise was apparent. I don't think you'll need to worry too much about noise keeping you awake (unless you're a REALLY light sleeper) as I didn't struggle at all - the alarm woke me every morning! The room was as expected of a Crowne Plaza; decent size, large king size bed, clean bathroom, TV, in-room safe, coffee maker, hangers in the wardrobe, iron with ironing board and bathroom amenities. There wasn't anything wrong with the room however I wasn't wowed either. I think this is because it's older decor; warmer browns/creams in colour rather than the fashionable silver/greys. I would say that the hotel could benefit from some TLC throughout as rooms and public areas are beginning to show signs of wear and tear. The location is what sells this hotel - literally step outside the hotel and you're in the centre of Times Square, overlooking the M & M's store. The front entrance is currently undergoing refurbishment so all access is via the rear doors where the cars/taxis drop off customers. When we checked out the bill showed the resort fee as $5 more than we were expecting. I pointed this out to the reception staff who rectified the bill. Our friends were also incorrectly charged and hadn't noticed the difference until we mentioned it. The only source of disappointment was the amount of time it took for the funds to be released back to my card - almost 2 weeks. This I find unreasonable as well as unexpected. All in all I would recommend this hotel however you'll pay a premium due to it's location.

Despite a reservation mixup on our part, Michelle at the front desk solved our problem with humor and good cheer. After checking with the manager, our problem was solved. We were also helped by Imran at the front desk, who also guided the six of us smoothly through our registration. Also cannot say enough about Michael, who handled our luggage and helped us with transportation and answered a myriad of questions. The employees at concierge were also incredibly helpful. We would definitely go back. Perfect location!

Stayed here last week for a night and paid for room in advanced. We get there they say it's a $40.00 resort fee. We had proof of what we paid and where it had nothing about resort fees. Spoke to manager Lyonnel about waiving fee and he wouldn't do it. Third party site offered a refund if he would make an exception and he wouldn't. Basically was forced to stay there or lose money. Hilton around the corner didn't have any resort fees where I really wanted to stay at. Won't EVER STAY HERE AGAIN. We didn't need free wifi, to use fitness center or two beers that they said the fee was for. Don't like paying resort fees, used to it in Vegas and they are up front with them. We would have chosen another hotel if site listed that.