Hotel Sunstar Wengen

I have to start by saying this hotel is lovely, perfect location and nice rooms. Unfortunately for me the little oddities and rules spoilt it. - cheese board extra 15chf per night. Free at breakfast. Make it 5chf and people would probably pay it and it wouldn’t sit there virtually untouched each night. - expensive drinks. Carafe of wine 36.50, but a bottle was 44. No system or sense to drinks prices and very expensive. However mini bar which includes one beer in your room is free. - one tea bag per person per day. Then you have to pay for more. Again free at breakfast. Of course people take these so they try and ration them. If you want one you have to wait for them to put the 6 per time out. - they don’t like you buying a drink in the bar and taking it to the restaurant: however they are far too busy to sort drinks quickly. Change this rule as unnecessary and will allow your overworked restaurant staff to serve food quicker. This hotel was incredibly busy with groups when we were there. They tried to sort times for these groups to eat, but some nights you were waiting over 30 mins between courses as not enough staff to serve and I imagine the kitchen was stacking up with orders too. The reception staff very helpful. They did forget to give the visitor cards, so ask for these as you get reductions using these. The pool is beautiful and it’s a nice touch having adult only swimming at night. I wouldn’t return here in the Summer, purely because the rooms at the back which are quieter are way too hot. No air con or fans provided.

My family of 5 stayed here for a week as we hiked and explored the area. We had 2 Junior Suites and the stay was excellent. Check in was easy and the front desk staff were great. The rooms were spotless with mini fridge that is stocked and the lovely patio where you can sit and have your coffee (coffee machines in room as well). Breakfast was my favorite meal of the day, lots to choose from at the breakfast buffet and servers were very attentive and accommodating. They offer luggage pickup from the train if you need it but the walk is only 5 min from the train. Perfect location and quiet at night for sleeping, beds were comfortable and you can even request a different pillow for those like me who don’t like down pillows. Truly a lovely place would absolutely stay here again!

I stayed for 7 nights as part of a group holiday. The hotel staff were very friendly and helpful. My single room was ok although I found the bed small as I am used to a double bed to myself. Photo below is the view from my balcony. Breakfast was very good. I stayed on half board basis and the dinner was an excellent 4 course meal. In particular the meat was very tender. Gripes around the shower. The shower curtain was about 1 inch too short resulting in water on the floor. Also annoyingly the shower was always pointed against the wall so had to be adjusted every time. I understand that other guests had the same experience. This is the only hotel I have stayed in where this has happened. A little tip the plugs were very different from elsewhere in Europe so you need to get one from Reception.