Hotel Spinne

We had a very enjoyable stay in early July. The hotel is ideally located – and what a view from the bedrooms with balconies. We were on half Board and the 4 course meal each evening was excellent, something different everyday and all to a very high standard especially the presentation. Were happy to swop some of the main dishes for my son for a pizza or pasta which was a great touch and kept him quiet! Breakfast was the same each day and maybe could be a bit more variety but again of good quality. Service was always prompt and with a smile. Cant fault the rooms – we asked to move after 3 nights because of noise from the bar (it was very hot so had to have windows open), this was actioned immediately without fuss. It would be good to have air conditioning but accept it is probably very difficult to retrofit and we were in a bit of a heatwave – 32C. The infinity pool is a great addition with a view to die for and I even ventured into the sauna and spa area which again was spotless and very relaxing. Overall can thoroughly recommend the hotel, it is expensive but so is the whole of Switzerland! – would like to visit in the ski season as well.

Hotel is part of Movenpick which we hadn’t realised before booking. I’m not a massive fan of the chain. Staff very slow and unhelpful from reception to restaurant. We asked for some key info relating to hiking trails from one of the reception staff and she admitted she didn't have a clue. The hotel is in desperate need of a makeover everywhere. It’s dated and cant compare with the likes of the Glacier Hotel on all fronts. She hotel is being used in peak seasons for large Asian groups doing one night stops. Every night there is the obligatory Asian tour operator briefing in the lounge which leaves the area unusable for an hour. The hotel has become a accustomed to that type of business so if you are staying for a few days the same unpersonalised service continuous regardless. Every morning we were standing around in the breakfast room looking for a place to sit. Only one lady taking care of proceedings as the tour bus rush had most probably been dealt with and now its only us regulars that they don’t have to bother with. The entire feel is one of not really caring and being attentive. The rooms are below par with the mattresses being soft and us having to ask for ours to be changed. We were told they had al been changed last year, don’t know what quality mattresses are being bought however they did change ours after mentioning this and was much better thereafter. Rooms are cleaned fast and furious everyday, once again symptom of check ins and check outs happening everyday. Our drinking glasses were never washed or replaced and once no bath towels had been left after cleaning. Bathrooms are small and cramp, something you would expect at the IBIS or Novotel, cant even fit a full size bath. The hotel has a lovely terrace and the food on some occasions are good and other times fair, never great. Pizza is very good but the staff once again are faceless and seem too lazy to work. Once morning I caught some of the staff sitting one of the serving counters after the morning rush whilst they were all cracking some jokes rather than being attentive and serving remaining customers. In summary the hotel has a magnificent view of the Eiger, the best most probably and conveniently located in the center of town. They do have a night club and late night coffee bar that is open until 1am. Our room was right about the back of this Espresso bar where laughing and loud talking could be heard until small hours of the morning. I wouldn’t recommend this hotel, it’s dated, tired and the staff are not really interested in having their little world disturb. Also no sight of any manager or anyone inspirational to make things better. They are just sitting back and letting the tour busses roll in and out with minimal complaints and disruption to their lives. We will certainly never come back again!