Abora Interclub Atlantic

A party of 4 spent Christmas here with an All Inclusive deal. I will give the overall experience a score of 3 out of 5. However, the hotel grounds, facilities and buffet, I would give an overall score of 4 out of 5. This hotel is recently renovated to a very high standard and have very fresh rooms indeed. I loved the beds. The complex is generously spaced out over a large area with fine grounds and 3 beautiful swimming pools with great views of Maspalomas having being built on a cliff in San Agustin. The only main fault being that there was a lack of indoor areas to relax like their other hotels. Winter nights in Gran Canaria can be chilly and all the entertainment is out of doors. The buffet is good and well presented with a large range of deli produce, cold meats, fish, fruit and salads. The hot food counter however was lacking in diversity of options. Having said this, Christmas Day was outstanding! Well done. So why the overall 3 out of 5? Well this hotel is kinda let down by the staff, who were sometimes grumpy and worked to rule. You got a sense from them that the guests were a necessary inconvenience. We felt processed and that there was a genuine lack of care. A beautiful place lacking in soul. A real shame to be honest. There were several incidents that serve my point, For example on the first night, my room being at the corner edge of one of the blocks, received the full force of the howling, prevailing westerly wind. It was genuinely cold in my room. I visited the reception to ask whether there were any heaters and received the smug sarcastic reply "No, It never gets cold in Gran Canaria". Another time, in my swimwear, I asked reception for a pool towel. Rather than give it to me there and then from over the counter as they did for new guests on arrival, they said I had to return to my room across the large complex and they would send it there. I did, but it never arrived. Bizarre. I had a death stare from a comi chef in the buffet hall when I asked for eggs (there was a quewe for eggs of about 15 people). Another little complaint. One of the guests in our party had a birthday and was given a bottle of wine in his room. I had a landmark birthday and wasn't given one! I know these are little things, but it took the shine off the experience. The company has obviously gone to great expense renovating the hotel. In order to take it to a higher score they need to instill in their staff a sense of friendliness and servitude. As a result of the lack of care I dont think we will return on our next trip to Gran Canaria or in good conscience, at this moment in time, refer or reccomend the hotel to others.

What a lovely hotel this is,the rooms are very clean and up-to-date,the grounds are very clean and well kept,the infinity pool area is superb,there is a drinks machine,all the major brands,plus a beer tap,all this is help yourself,the food is excellent,the food area is spotless, hygiene is superb,great hotel if you've got kids,all the staff are very helpful and friendly,this hotel is excellent if you just want to chill out and relax,if you want nightlife plays de ingells is a 10min taxi ride cost 5 euros,this hotel is a great base for booking trips,there is a car hire place outside the hotel,and a spar down the street,all in all a cracking hotel

What a fantastic hotel! I am going to get the one negative thing out the way as the rest of the holiday was amazing. We arrived at the hotel at 1.30pm and instantly was impressed by the cleans and modern reception area. However we weren’t impressed with the queue for check in but understood that today was probably the day for a lot of arrivals. We waited 15 minutes in the queue to then be told that check in was from 2.00pm. We were happy to wait half hour and was told we could go straight in for lunch which we thought was great. At this point we were happy to leave our cases in the luggage store and off to lunch we went. We came back at 2.30pm expecting our room to be ready- in which we were told (by a miserable receptionist) that it still wasn’t ready and that they didn’t know when it would be ready (specifying that check in was from 2- which in England means that you can access your room from 2)We decided to take a short walk to the beach to pass the time and get some bits from the local shop. We then got back to the hotel at 4 and guess what- our room still wasn’t ready. we kept being told that our room wasn’t ready. We waited in the reception (with our 2 children who by then were bored restless and tired) for a further hour and at last our room was ready at 5.20pm. Almost 4hrs after arriving. Thankfully from there it was only positive. Arriving at our room we were really impressed by how clean and spacious it was. Our room (2224 on the 2nd floor) overlooked the beautiful gardens and pool. Everything was modern and new. It even had a separate walk in Wardrope which was really handy and kept all our stuff neatly hidden away. The bathroom was again very clean and the shower was Devine! We changed for dinner and went down to the dining area which we had already been to. Again this was modern, super clean and had a massive variety of foods and desserts at all points of the day! From freshly cooked meat, to salads and these little chocolate treats that were so yummy I think I eat about 12 a day! The waiters at the hotel are like magicians. When a plate was finished they quickly came (with big smiles on their faces- all very friendly) and took your dirty plate away. There was a great selection of alcohol and non alcoholic drinks available and we certainly got our money’s worth of food and drink at breakfast, lunch and dinner (and during the day for that matter). Our rooms were cleaned daily and we always had fresh towels all before around 10. Again the cleaners were all super smiley and friendly which was lovely to see. The complex was amazing for our kids who are 4 and 5 years old. There is a play park, tennis/basketball court and outdoor gym which were well kept and kept our boys busy. There was a small pool for them to swim in (also 2 big pools that they loved to swim in with arm bands on) along with a water park which again our boys loved, especially the water guns. The slides were great- although our boys couldn’t use them as you weren’t allowed to wear arm bands on them which was disappointing. I kind of wish we had known this before we came as we booked the hotel For the kids to use the slides. (Never the less this didn’t ruin the holiday at all as there were plenty of other things to keep us happy. The pool was freezing! But we expected this as we went in November- but this didn’t stop us from using and they were quite refreshing as the days were hot. Our children used the kids club daily where there was 2 times they could go. From 11am-1pm and 3pm-5pm. At first we were really nervous leaving them there- checking every 15 minutes, but after a few days it was clear it was very safe and the boys loved it. The supervisors made the children wear hi-vis vests and they had to be signed in and out by the parents. They had our mobile numbers where they would contact you if there was any issues (there never was). Our boys loved playing with the leaders who we really energetic and fun. They made friends with other boys and girls and did a range of activities at the club from arts and crafts to playing games. The entertainment team were just AMAZING and kept us all busy with: family games on the stage, yoga, Aqua Aerobics, bingo, volley ball darts and lots more. I really don’t know where they get their energy from. They were always up for fun and again so happy and friendly!! Probably one of the nicest teams I’ve met in a long time and they deserve to be praised for their commitment to the hotel. At night time there was a children’s show on at 8pm where they would sing different songs and dance. Then Panchi would come out and meet the kids at the end before the nighttime entertainment started. The range of shows were brilliant we watched Grease, Wild West, we will rock you and Aladdin. Which all the family loved!! The team really do work hard to keep all the families happy. There was another bar at the evening entertainment area along with toilets (that were always clean and smelling nice). This bar area was also great in the day time for picking up snacks, drinks and ice cream!!! There was also A small arcade here with machines for everyone. We didn’t venture out of the hotel much as we didn’t really feel the need we had to. The hotel had everything we needed. I would recommend this hotel to anyone and will certainly be coming back in the coming years. Every single member of staff (except miserable One from reception) made us feel welcome and If the check in had been more efficient then this would have been the perfect holiday!!!