Gran Canaria Princess

We stayed at the Gran Canaria Princess for Xmas. The Hotel is adults only which for us was just what we wanted. The hotel is set in a central location but set of the main road which makes it very peaceful. It is very well presented and very clean. The staff are very helpful and friendly. The gala dinner on Xmas night was absolutely amazing. Not a bit of turkey in sight! The waiting staff did a magnificent job. The outside areas are lovely, lots of different places to relax and a wellness area as well with jacuzzis and sauna and steam rooms all included in your stay. The only criticism we had was that although the buffet dining was of excellent quality and variety it was not always hot which did detract from the overall experience

Hotel itself is fantastic, pool area and pool bar very good, great facilities and some staff ok but most quite rude to be honest Food very average for a 4* hotel but not once was it hot in the 7 days... why not provide a few microwaves so people can at least warm the meat up etc? As for the snack bar cold toasties, burgers, hotdogs, pizza and chips... I’m sure this could be cooked to order so it’s fresh Having been a bar owner in Spain I can not understand why a 4* hotel has the cheapest beer you can buy in Cruzcampo also known in Spain as the poor mans beer. Why not Amstel or Heineken that is from the same brewery and a much better quality beer? As we were all inclusive we had no choice and had to add sprite to the cheap and nasty beer.. YUK!! Entertainment was absolute rubbish and all singers were just karaoke singers and as for the ABBA tribute well I’m sure there were two men in the group not just two very bad women singers Rooms fantastic and cleaned everyday with fresh towels but tea and coffee never replenished so we had to buy our own and coffee mugs not cleaned any day. We asked for an iron Christmas Day just to iron a shirt and was told by reception it’s 4€ and we had to go down to collect.... thats 4* service? Mmmmm

The reasons for my choice of this hotel are its adult only and was recommended. I wrote by surface mail a letter to the hotel weeks before my arrival with some 5 requests - none were met. Room 139 almost opposite and level with the air con system which operated 24/7 the noise from which could not be ignored so 18 sleepless nights. Like many other reviews I found the hot food sometimes hot but generally luke warm to cold and frighteningly not cooked properly at all But hey nothings changed in over 40 years of travelling around the Med and Canary Islands. At this point I need to allude to dinner on the 25th December which was headlined Gala Dinner. I must also point out that I do not celebrate this day and is one reason I go abroad to avoid all its hype. It was a total disaster. There were 4 courses no choice other than take it or leave it starting with soup which unless they had stated on the menu what was in it you would have been hard pressed to know what they were. This followed by a fish course - squid and 2 prawns which were served almost at the point of being frozen! A sorbet to cleanse the palate which tasted like pure sugar - I am insulin dependant just for the record. Main course I think was pork but have no independent verification of this as the menu did not stipulate. It was however barely warm, stringy and slimy. Whatever animal it was died in vain it did not deserve this treatment. Desert was bought not hotel made with yet more sugary coulis surrounding it. Thankfully I did not have any insulin beforehand which is lucky otherwise I would have had a medical emergency potentially. At a guess each meal probably cost no more than 5 euros to put together. I was left hungry and disappointed I also agree with some reviews where they say the housekeeping staff were very loud whilst going about their work. All other staff with whom I had contact were perfectly obliging. The room was more than adequate generally clean and tidy the only problem was the tv was a pain when there was only intermittent sound and almost total signal failure on most channels on one occasion.Free room safe was a bonus but the one in 139 wasnt working on arrival day and had to carry my valuables around with me till the following morning when the batteries were replaced. Having read over 30 pages of over 400 pages of reviews about this hotel and the same comments crop up month after month review after review. According to the responder to these postings they are referred to the department heads who are obviousley doing NOTHING to rectify the problems. What we the customer can take from this is that the hotel is only paying lip service the guests comments. In essence they dont care. I was here for 18 nights from 8th to 26th Dec 2019