Palladium Hotel Costa Del Sol

Arrived to a beautiful welcoming hotel and room and unfortunately not so welcoming staff! Hotel is not for children at all I came with my girlfriend and our 4 year old daughter and its safe to say the hotel does not facilitate children, the pool (if you can call it a pool)is a war zone, not the pool in the photos at all. Other than a hand full of staff the rest of the staff are rude and arrogant! On the final day of our stay we weren't leaving til 6pm however staff informed us that our all inclusive finishes at 12 but soon changed their mind when I was about to approach the jet2 rep. All in all a beautiful hotel and setting but need more attention to cater for family's!

I arrived at hotel on Saturday 6th July for 1 week all inclusive plus holiday organised with Jet2. I travelled with my disabled husband and paid £1800 for this dream holiday. Wake up and have your cornflakes as this holiday turned into an absolute nightmare !!!!. Waited 45 minutes to check in. Initial View of the room Perfect. Decided to get something to eat and found that the buffet restaurant was an absolute chaotic scene. Tables covered with dirty dishes and no staff to be seen however Management Team were standing by watching their guest clearing a table so their disabled husband could sit down and eat his lunch. Should have got my case then and walked out the door !!! In room no iron/ kettle/ instructions on how to work the air conditioning or phone. I walked to reception as afraid to get in the lift as fire alarm was sounding so didn’t want to use the lift. Advised at reception that alarm was getting fixed. Not to worry. Advised that no iron available suggested I should hang my clothes on a hanger in the bathroom with the shower on. Yes you read this correctly. Kettle was on a waiting list. Advised to close the bathroom door to get air conditioning to work. Mini bar not available for the week of our stay. I found the reception staff and management very unhelpful and actually questioned why I would need a kettle/iron. They seemed bemused. Well my husband takes his medication with tea every morning and I did confirm this with reception but they shrugged their shoulders. Christian from Jet 2 was fab he got the kettle on Sunday evening. Thank you Christian. He said the manager of housekeeping would try and organise to iron some garments as the iron would not be available. I never heard from housekeeping. As for the resident jet2 rep Matteo he really couldn’t be bothered to listen and sent an email the day before we left. During our stay the electric cut off and the fire alarms were speratic through the day and again we were told to ignore them. I recorded the fire alarm sounding for over 2 minutes. The fire doors on the 11th floor were jammed open. Is this a fire risk ? So we wanted to move hotel but couldn’t afford the transfer fee so we had no option but to stay. I paid £1800 for the all inclusive holiday and I want to ask a question to the Management Team at this hotel. What did you do to make my holiday fabulous? Did you stand outside the restaurant doors at breakfast/lunch/dinner times to ask me how my holiday in your hotel was meeting my expectations or needs ? Did you call at my bedroom door and apologise for the fire alarms sounding and causing fear to my disabled husband who would not be able to walk down 11 flights of stairs ? No you did not ? You did not care ? You used my husband and I as your “Guinea Pigs” and the feedback I provided during my disastrous stay was ignored. No food labels/ small metal tongs to lift food/ heavy lids on large round pots that were unsuitable for a disabled person. My husband burnt his hand on the pot. Management again did not want to know. Shame on you and shame on the reviews this hotel has received. Beach front hotel and you pay €12 euro for two sun beds. Steps in the swimming pool area with unsuitable chairs. Palladium you have caused us stress and deep regret of ever booking your hotel to stay for our Annual Holiday. Poor Management especially at Reception. Thank you to the waiters and bar staff who smiled throughout this fiasco you tried your best !!