Hotel Kristal, Ribčev Laz

We stayed at hotel Kristal for a week 29th June to 6th July.in the hotel all staff were very attentive friendly and we couldn't fault anything at all..my very difficult diatary needs were also taken care of which wasn't easy.the hotel is in Ribcevlaz 10mins walk from the beautiful lake..it was a joy to walk through a very small hamlet of the local houses and see the locals and say hello..you can walk along a newly laid path straight from the hotel to the lake but we enjoyed the hamlet and meadow pastures..beautiful and as I say 10 mins walk..we will come back. Masa the inghams rep was amazing and went that extra mile to help..I unfortunately got bitten badly by horse flies but the hotel was amazing and helped immediately. The whole area is unspoilt and just beautiful and so calming and peaceful.

This hotel doesn't deserve 4*; it should be rated as a 2*. When we arrived there was no-one on reception, nor a bell to ring. Eventually we tracked down a young man in the kitchen - he was clearly having a problem with our booking, not that he said much at all to us, and went off to find the woman who (it transpired) owns the hotel. She too more or less ignored us until she said that there were no twin rooms available and did we really need one. Very strange as we had booked a twin room months ago and it was clearly on the confirmation paperwork. Eventually she found us a room which was pretty basic but clean. Our room was noisy as it was right over the kitchen. There was no air-conditioning so was very hot at night. There was a small safe in the wardrobe but, as it wasn't secured to anything, was of little use. After taking our bags up to the room we had a beer on the terrace. We asked to put them on our room bill (as at every other hotel this holiday) but this was refused; apparently you have to pay in cash as you go along. The breakfast buffet was passable with the exception of the coffee which was very poor (from a machine). A very disappointing experience, made worse by having just come from the truly 4* Hotel Triglav in Bled.