Bled Rose Hotel

I stayed at the hotel over the Christmas period with a travel group. The hotel is exceptionally bright, modern and clean but unfortunately service is reminiscent of the 1980s socialist era. This was particularly evident in the restaurant. For meals I quickly learned to arrive early otherwise the choice of food diminished greatly. On the first morning of my stay the scrambled eggs had run out and I asked for some more. I waited patiently but they never arrived. That evening the vegetables ran out quickly and were not replenished. In the morning and in the evening the few members of waiting staff on duty were working very hard and were running around doing everything. For my evening meal I often could not find anyone to get me a carafe of water so I just went and filled one myself at the bar. From my observations the senior management have not yet grasped the importance of a having a well- trained staff in sufficent numbers to provide good customer service. At the moment there is a "let them eat cake attitude" which would be mildly amusing if they weren't charging 4 star prices. With improved management this newly renovated hotel has great potential as it is a lovely location.

As part of a Tour Group,my wife & I spent our first Christmas away from home at the Bled Rose Hotel. Anticipation was high,reality,totally disappointing apart from the friends we made within the a Group The hotel reopened mid 2019,following refurbishment,has a pleasant location and whilst the public areas are bright and modern with many attractive Christmas decorations,it has only one small lift,& the majority of rooms are very small with totally inadequate storage.The dining room is large with pleasant views but contains the only bar,so with 3 groups staying there,& arriving for dinner at 19.00 the queue/wait for drinks was unacceptable! There were generally only a max of 3 staff covering the bar,who were excellent.friendly and hard working & doing their best,but in their spare time had to clear dining tables— there were no other staff to do that! During our 8 nights there I was unaware of any Management presence/ interest! The food was pretty average,barely warm & infrequently refreshed: very much when it’s gone its gone! Although it was Christmas,the only entertainment was a young lady playing a key-board during dinner on 1 night only! I would describe the hotel as a 2/3 star budget hotel with inadequate staff numbers,charging excessive prices. I do however feel it has potential with significant changes, but as it is at present, I would not recommend it to anyone.