Hilton Dubai The Walk

Third year staying in this hotel, everything gets better except for the lift configuration. Staff super friendly, food excellent, upgraded to suite this year which was palatial. Location is perfect for a short walk to beach or eateries on the Walk. If the waiting time on the lifts could be significantly improved this hotel would be top notch.

The staff were very friendly, helpful and accommodating, but the actual design of the hotel is so poor that nothing the staff could do was able to compensate. First was a really small lobby that was, in my opinion, uninviting. There are elevators around corners in and off of the lobby and the length of time I spent waiting for elevators was ridiculous. One elevator also deposited guests into a back hallway that led to a parking garage without clear signage. Once on my floor, the hallway always looked like it was a storage area for carts and roll-away beds. There was lots of wasted space in the room - I don't know how else to describe it. The location was quite good for shopping and eating. It was nice that we had beach access, but the walkway to get to the beach had us walking by/through the areas for business meetings which was kind of awkward. I would choose another hotel if I were to return, but I want to be very clear, it was no fault of the staff at all.

I stayed here with two friends on a half board basis, to celebrate my friend's 21st birthday, and we are so glad we chose to celebrate it in Dubai, and especially at the Hilton The Walk! Staff: All staff acted above and beyond in all instances, they were helpful, kind and friendly. Nothing was too much trouble and all members of staff ensured we were happy throughout our stay. As the hotel was aware it was my friends birthday, they sent up a birthday cake and the cleaner Reshma decorated our room with beautiful fresh flowers and fabulous towel art. The whole hotel was spotless and staff worked tirelessly to ensure an extremely high standard of cleanliness. All staff were chatty and greeted us wherever we were in the hotel. Room: Great large room for the three of us, plenty of space, clean and modern. The bathroom could do with a revamp at some point in the future but not an issue. The view from our floor of the marina was lovely. The room had a good iron, hairdryer, safe, fridge and small complimentary toiletries (which were replenished each day alongside towels). Food & drink: Hartisan restaurant was fantastic for breakfast, plenty of choice for all from fresh fruit, pastries, meat, salad, toast, fresh juices, tea and coffee. The Crave for dinner was great, again, so much choice, cannot complain at all! Bice, the italian restaurant, was a lovely, classy place to eat with food reasonably priced. Wavebreaker was a picturesque place to eat or drink on the beach. The Pure Sky Lounge on the 35th floor of our hotel was a favourite of ours to go to in the evening for a drink, with stunning views of the surroundings, a modern feel and great music from the DJ. Service from the staff at all these locations was impeccable. Beach: As we could use the sister hotel, The Hilton Jumeirah beach, which was connected to our hotel with a bridge, there were plenty of places you could chose to sunbathe. There was a small pool at our hotel, or a large pool at the other, with plenty of sun beds everywhere, including on the beachfront. You could go at any time and still find a sun bed. The towel hut is near the beach where you can get your complimentary beach towels from each day. A lovely touch which we all loved was the small chairs that you could take and sit on the shore with your feet in the water whilst getting a great tan, a fabulous idea! Overall, we cannot fault this hotel, it was in a great location, had all desired amenities, a beautiful private beach and FANTASTIC staff which are a credit to the hotel. Thank you so much! We cannot wait to return!!!