Hacienda at Hilton Puerto Vallarta

check in at the hotel was speedy, were given an upgrade to pool view room and a bottle od fizz and a bowl of fruit was delivered to our room. the room was very spacious fresh and clean. the bed was very comfortable. the bathroom was very good large walk in shower bath separate toilet, and sink area. large flat screen tv. there was a fridge in the room that was stocked daily with water soft drinks and beer.The view overlooking the Hacienda pool was lovely with the sun on it nearly all day. The staff were very friendly and went out of their way to help, especially Francisco in the Hacienda buffet , Talavera he was fantastic, this man looked after us like a king and queen. I wasn`t overly impressed with the choice and quality of the food on offer in the buffet areas as some of it was at best luke warm. Had some chicken nuggets and they were cold in the centre. We had ameal in the French and Italian restaurants and they were first class, especially the Italian as this was open air overlooking the sea. The hacianda pool area was very clean with fresh towels lain out evry morning for guests, no nee to get up early to reserve a bed, always plenty available, but if your a sun worshipper then not the best area as it is full of palm trees and lots of shade. The pools were excellent and very clean, not very warm but nice to have a dip when hot. The Hilton pool was great, lots of beds available and plenty of sun, overlooking the sea it was a lovely view. Not too noisy either as most of the children there were only small. The beach was great nice and clean, the sea was warm but a little choppy. there wasn`t much entertainment in the hotel which was a bit dissapointing as we like to sit and listen to music in the evenings and a little dancing. the bar staff were great and got used to what we wanted to drink, coming round regularly to ask if we wanted more drinks.. my wife became ill towards the end of the first week and after contacting our rep, the hotel rang to see if they could help with ant special food or cleaning of the room, very helpful. overall we had a fantastic holiday and very relaxing, but the food quality could be improved. Thank you Hacienda / Hilton p.s my wife left her jumper in the Hacienda lobby when we left,

My wife and I just returned from a wonderful week in Puerto Vallarta. We booked a room at the adults only Hacienda and couldn’t have been more pleased. The grounds were impeccable, our room with the attached swim out pool was beautiful and the personnel could not have been more pleasant. There are two beautiful pools on the Hacienda side and it was very easy to find lounge chairs if you arrived fairly early. We lounged on the Hacienda side for the first couple of days but discovered more of what we were seeking, namely sunshine, at the two pools on the family side which is where we spent the remainder of our trip. The Bay of Banderas is a mere 100 feet from the pools on the family side and we would walk down for a dip in the 82-degree water followed by a walk down the beach. There are a lot of vendors hawking the tourists on the beach but we found that a mere “no gracias” kept them at bay. There are several restaurants which serve pretty typical all-inclusive buffet fair (breakfast, lunch and dinner)... not horrible but not five star dining. There was also a “snack bar” by the beach that served up a mighty fine burger and fries. In addition to the aforementioned, there are four restaurants (Mediterranean, Mexican, Italian and French) that you will need to make reservations through the concierge for dinner service. We ate at all but the Mediterranean and, while not five star dining, they were all very good and we thoroughly enjoyed our meals. Prior to dinner we would go up to the rooftop bar which has a magnificent few of the bay and surrounding Sierra Madres. Here we would catch the warm breeze off the pacific, have a few vino blanco’s and watch the ever changing sunsets, each as spectacular as the night before. Oh how I miss those evenings! When we weren’t eating at the resort, we took an evening cab into town ... about 85 pesos to the Malecón. We would walk to the pier, grab a couple of cold cervezzas and watch the sunset while sitting on the wall. If you’re looking for nightlife this probably isn’t the resort for you. At night, there was some entertainment (local musicians) in the main lobby of the Hilton. We did discover a Dance Bar upstairs from the main lobby but I believe it was under renovation as it wasn’t open during our stay. In the evening, people tend to congregate at the bar in the Hilton portion and it was here that we made many new friends. Overall, while there may be newer hotels up the road in Nuevo Vallarta, we loved our stay at the Hacienda and it’s proximity to town. The personnel absolutely made our stay that much more enjoyable. A special shout out to Jorge at the Hacienda pool bar, Marco “mi amigo” at the bellman station (Thank you for the ride into town!), Rafael at the main lobby bar (“Rafael “especial”), Jorge at the concierge desk (Cafe des Artistes was wonderful!!) and lastly, but certainly not least, Veronica at the rooftop bar (el placer fue nuestro!) We hope to see all of you again!!

We have been going to the Hilton in PV a couple of times a year for the past several years, it is a quick flight for a get away. We usually go because we can just relax in the pool and Jorge, our pool server will take good care of us. But honestly, that is all we could say good about this resort in the past. However, the past few times we have noticed positive changes happening with each visit in the customer service and quality of food and service. We just returned in November and were so impressed with the outstanding service that I wanted to take time to write a review. Of course Jorge, our pool server was amazing but the entire stay was outstanding, the rooms are beautiful and every staff member made you feel very welcome. I went to the spa 2 out of the 4 days that we stayed and was provided with great service and loved the amenities the spa offered. But I have to say meeting Mae Garcia, a member of the Executive staff was a highlight of the trip, she could not of been anymore accommodating and we watched as she walked the property daily to make sure the guest were enjoying their stay and everything was running smoothly. We highly recommend this resort and are so happy to see all the changes they have made, if you have visited in the past I encourage you to go back and see for yourself all of the 5 star upgrades.