Hacienda at Hilton Puerto Vallarta

The good: Our check-in was quick. The staff from the front desk, house keeping, pool servers, and bartenders were great. Adult pool was clean, most days, when the filter was turned on. The ocean view, once you got to it from the Hacienda side, is amazing. The adult pools and vegetation were nicely designed and the covered pool was awesome. There is also a covered outside adult restaurant just next to the pools or the servers would bring you what you wanted. There is an Italian and Mexican restaurant and roof bar on the Hacienda side. There is an infinity pool, adults only, with sushi but accessed through the family side. The resort is also an easy 15 walk to either mall(one each direction) and the casino or a $5 Uber ride to the Romantica Zone. I also enjoyed all of the food, but the Brazilian restaurant serves pretty red meat. Also, we did not eat at the French restaurant after a few negative reviews from other guest we befriended. The cons: The Hacienda side has no view of the water and the garden views were of buildings and some vegetation. The Hacienda pool view was a better option, but the swim out had a lot of mosquitos and our friends could not use their pool. The adult pool had issues with staying clean and we had to remind them to turn on the pool filters. There is an Italian and Mexican restaurant on the Hacienda side along with a breakfast buffet. Beware though, some days these restaurants are closed. Plus, you have to walk around and through the kids side to get to the beach, the infinity pool, and other amenities. The bars and restaurants also ran out of certain liquors and soda. The game room was just sad. Overall: This is our second trip to the area. However, I would recommend staying at the Crown Paradise Golden which is only a resort away. It had activities, easy access/views to the beach and just had a feel that people were having more fun.

Just finished up with 4 days at the Hacienda at Hilton and couldn’t wait to get home. While it is a beautiful resort with spacious rooms and great staff, the food is just terrible. The only meal we enjoyed each day was breakfast. The food is flavorless and totally bland. And why are they trying to do so much? Keep it simple. Even just basic chips and salsa would have gone a long way. I would rather pay for food every day if it was tasty and fresh.

Really disappointed in our stay. Was expecting a nice quiet time and was greeted with a rowdy company team/group of about 60 people who were rowdy, noisy and did not respect others around them. Our luck put a group of these folks below our room. They partied, drank and smoked (so much for non-smoking property) all night long - called security at 2:30 am the first night with nothing done. Next morning this whole group ran around the resort like six year olds completing their team building stunts - loud and disrespectful of other guests. Then they stayed up again partying, drinking and smoking until another guest screamed at them at about 5:30am. Hotel staff did nothing to stop this group or make amends with other guests. I tried to locate manager/general manager and he could not / would not be found. He never returned my calls or emails either. I complained to Hilton Honors as I am a Diamond member. Their response was “sorry” and offered me a one night voucher. I have over a million points with Hilton - a one night voucher means nothing - I asked for a credit for this visit and never heard from the manager or Hilton Honors on that one. I guess they figure I will just go away. I do not recommend this hotel for the above reasons along with the drinks and food being horrible. Some of the staff really tried but you can tell they get no support from management. This is advertised as a “all inclusive resort”. It’s basically an older Hilton that makes you wear a wrist band so that you can go thru the buffet line for free. Look elsewhere for peace and quiet as well as edible food and drinkable drinks.