Sandos Caracol Eco Resort and Spa

I wish it would let me add more than 10 photos. This resort has many beautiful things and places to see. It's very large, and lots of walking and different paths. My fiancé and I found ourselves on a new trail almost every day, so many places to explore right on the resort. One of the things we loved about this resort, is that even when the resort (they said) was at max capacity, the trails, beach, and pools never seemed crowded (except for the food lines) The resort itself was really nice. The beach however, was only alright, what there was of it anyhow. (we upgraded to the adults only section, which had its own beach section) the beach section for the adults only wasn't very spectacular, but it was at least still better than the main portion. The main pool and pool bar was quite nice. We didn't participate in any of the pool/water activities they had but we watched some and they looked like a lot of fun. Most of the staff is very friendly, and very hard working, but I think they are overrun. Our room got cleaned most days, but even when the bed got made, the mini fridge never once got restocked. We were with a large group there for a wedding, and many of them had the same issue. Lineups for especially lunch and breakfast are really long. Room service was never under an hour wait. All in all, it was a beautiful resort, with lots to explore, many Choices for food, and we felt we got our moneys worth, although we would probably check out a different resort next time we head back to mexico

First time to Mexico, so maybe I should have done a little more research on this hotel before booking. The location mixed in with wildlife is a nice idea but in reality I found the resort to be fairly dirty and very poor cleaning standards across the board. The staff are polite and very attentive and go the extra mile, however the reception is a joke understaffed and very very slow... one would think on arrival days and peak time you would have a few more hands to help... just an idea use the four customer service staff sat watching the queue grow and the customers getting hot and frustrated... remember first and last impressions count.. Small recommendation find a good management team.... Unfortunately I will not visit this resort again and is not on my recommendation list..

The place is really nice all the people always friendly and very helpful beautiful resort and always clean it’s the first time in the ecology hotel and I like the monkeys and the Cenote I like the vegan restaurant we would like to give thanks to karina from concierge department cause she help us with information about the hotel she is wonderfully and the best