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    Sandos Caracol Eco Resort and Spa

    OOOOO Plus

    InRiviera Maya, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 18714 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    You’ll find the Sandos Caracol Eco Resort & Spa at the edge of a jungle along the Riviera Maya, cosied up to a stretch of bright-white sand.

    This place pulls out all the stops for fun family-friendly holidays. There’s a waterpark with 29 slides, plus a couple of pools including a quiet number. The lively evening entertainment’s got all ages in mind.

    Elsewhere, you’ve got a smart collection of restaurants to play with, including an Asian place where meals are cooked at your table, and a quaint taverna designed to look like something straight out of Italy.

    • Rooms: 956
    • Buildings: 78, 16 in Select Club
    • Floors: 3

    Things you'll love

    • 2 pools and waterpark
    • On a beach
    • Jungle setting

    Location

    • On the beach front
    • 5km from Playa del Carmen downtown
    • 50km from Cancun
    • View Location

    Fly Long Haul With TUI

    • Direct flights from 7 UK airports
    • Fly on the spacious new Dreamliner
    • Experience quieter, jetlag-busting flights
    • Enjoy complimentary meals accompanied by your choice of wine
    • Upgrade to Premium for additional benefits
    • UK airport lounge access for Premium guests

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • Pool

      Featuring an aqua park and adult only whirlpool. Exclusively for select club rooms and opening times may vary season to season.

    • International buffet restaurant

      For breakfast, lunch and dinner. Featuring theme nights from Tex-Mex to Oriental and 'Maya Thursdays' which are not to be missed.

    • Swim-up bar

      For tropical cocktails poolside.

    Rooms

    View all rooms
    Everything a 10/10 Except for...
    08 Oct , 2019 Brenda D
    This hotel is a dream! Place is beautiful and clean. Staff is super courteous and attentive. Food at the restaurants it’s exquisite. There are so many awesome activities to do all day everyday that there is no need to go out of the hotel. We had only a minor issue with reception. We requested the Sandos tequila bottle since it was never left in our room by the housekeeper. Even though we tipped well our house keeper and everyone else in our group got a bottle for each day. He had none. It took several trips to the front desk and 3 calls to request it. They brought at the end and apologized. Also we where staying there for my birthday and told the staff and concierge but they didn’t prepare anything special and when my husband asked if he could have a reservation made in one of the restaurants they were trying to charge him 300 dollars. He also asked to get the room decorated with balloons and they were also trying to charge him. We try to get a reservation made to take a trip in the river and they were fully booked. Really upset that they couldn’t accommodate anything special for my birthday even though they were asked and they knew about it. Everything else I give a ten out of ten!!!
    Great experience
    08 Oct , 2019 Jerry8aa
    I absolutely loved working with Noah and the entire Royal Elite!!! great experience love it it would be a pleasure for me and next to for my family to be here with me shearing this greatness experience!!!!
    Amazing resort and staff
    07 Oct , 2019 Jkcgecko, 43443
    Honeymoon here five yrs ago and back for our anniversary. Staff went way above and beyond. Especially Jair, he's like family to us. Isa at the reception & Said in the Elite club are the best! Luv it here
    Worth the money
    07 Oct , 2019 Du Pri V
    We had an AMAZING time at Sandos Caracol Eco Resort from our check-in experience which Malena at the front desk was AMAZING, she was very helpful and great to deal with to our check out. The staff is SUPER friendly, the food is wonderful and the activities are fun. My husband and I also had a deep tissue massage at the Spa Del Mar and it was great, one of the best massages we ever had, kudos to Juan. The only complaint we had was the service at the Brazilian Steakhouse. The restaurant doesn't have a lot of meat variety and we had the worst server ever. He was rude and not professional at all, other than that we definitely recommend this resort and most likely come back.
    Visit the nature
    07 Oct , 2019 RobO1158, 3642423
    This was our third visit. September 2009, January 2013 and now in September 2019. The park will only become more beautiful, more nose bears, raccoons and also monkeys. The iguanas that suddenly cross in front of you, the different birds, amazing. The staff were extremely friendly on our first visit, they still are. Nothing is too much, you are really a customer. Sandos Caracol Eco Resort, definitely worth a visit.
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    View all  18625  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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