The Grand at Moon Palace

Agra Indian restaurant food was delicious and Jesus gave us wonderful, helpful service. Loita, Alberto, and Luigi made our stay at the lap pool fantastic. Very friendly and professional staff. Bruno and Evelyn at the Cusco Peruvian restaurant also gave great service and explained the menu very well. We will be back next year. We love this place

My first trip to Cancun and the Palace resorts with a group of amazing ladies including Diamond member Connie Dickman. The resort was beautiful and with all the pools and restaurant choices, each day was a unique experience. I can’t say enough wonderful things about the staff, they are the ones that made the trip the most enjoyable. Our butlers David and Enrique were so attentive and responsive to every request within minutes. Our wine tasting with Jorge was an experience that he made unforgettable and I don’t even drink wine! The manager of JC Steakhouse Memo, made our last evening so special by greeting all of us with roses and a personal escort by 8 waiters to our reserved table, we felt so special! Also deserving of a mention is Israel Soria who organized a rooftop dinner for us all. I wish I could remember all the staff that treated us so well all week, the Grand has the best staff. Thank you for a wonderful holiday!!

I have just returned from an amazing holiday at the Grand at Moon Palace, Cancun. It was sublime in every way. Our pick up from the airport was seamless and well organised. We were so warmly welcomed on arrival,  check in was very short a d we were taken to our room by a very friendly driver (who was happy to take us back to the main block to have dinner and bring us back). The room was like a scene in a fairy tale (modern, state of the art and very comfortable and well appointed). There were so many restaurants serving a very varied and wide range of international cuisine, It will be too long to elaborate on it. There were entertaining shows by very professional artists very evening. The amenities and facilities were numerous. We had a personal trainer take us through fitness programmes in the gym. As we were there to celebrate my birthday, a very special dinner was held in the Los Tacos Restaurant. The waiter Jose Ixtepan was very professional and friendly, the chef, Vanessa Guzman would match any Michelin Star chef in any world class 5 Star Hotel. Not only was her culinary skills sublime but her artistic skills - the way she decorated food (with edible flowers) and presented them like a picture or good for a competition or exhibition. I cannot fault anything what so ever at the Grand at moon palace. My wife and I plan to return again next year with our grown-up children and will tell family and friends very positive things and highly recommend it to anyone. I sincerely wish Palace Resorts every success and prosperity in all thier endeavours. Our holiday was just magical, perfect in any/every way. It was made us so so happy and cannot wait to do the 11hour flight from London again, its a small price to pay, which will yeald great result and bring so much pleasure, comfort, excitement and joy. Vernon Buckle . London England