Labranda Blue Bay Resort

Allocated room 1131 which had faulty air conditioning. I was refused another room as they were allegedly full. I complained for three days as the heat was uncomfortable at night and was refused on each occasion, that is until the ceiling came down due to the faulty air conditioning unit. I booked through loveholidays who have refused to accept my holiday was in any way spoiled and the hotel have in essence labelled me a trouble maker for complaining and said that as they changed me rooms (keeping in mind it now had part of its ceiling on the floor) I could have no complaint. I have no complained to ABTA and my credit card company and registered a claim at the small claims court. I have never been treated like this on holiday and will never use Loveholidays again, nor return to this hole of a hotel. Completely spoiled what was supposed to be a special family holiday

We stayed here for two weeks. The hotel has so potential. The good: Nice location, on the beach and a nice main building with an annexe over the (not main) road. A couple of pools to choose from. Friendly staff. The poor: Food is not great quality, we have stayed at a few all inclusive hotels so we are used to the fact that foods are often used to their maximum potential. The fact is, in our opinion, the quality was poor. Under seasoned and not always well cooked. The restaurant was very busy and we had to queue, again not such an issue in itself but the staff on the door were letting in impatient people who were jumping the queue. The rooms did have maid service but it was poor quality, the bed was made but nothing else. We left a large, loose plastic object (the size of a ten pence piece) on the floor in the bathroom that was there when we arrived and it was still there along with a few other bits of fluff at the end of our holiday. Drinks - Again, we have stayed in a few all inclusive hotels but serving beer to adults in half pint glasses is ridiculous. Some of the time you had to prompt the bar staff for a glass as they seemed determined to serve me and my fiancee drinks in plastic cups....this is in the evening when we have made an effort to dress up, not in the daytime by the pool. These hotels really need to start serving drinks in appropriate glasses. Overall very disappointing. Rhodes however is a beautiful island and there are surely hundreds of hotels that would offer a great quality and service, so shop around carefully.

We arrived Friday 25th October about 10.30pm. We were given our wrist bands and key to the room. We were amazed to see we had our own private pool, and our accommodation was lovely aswell. We then made our way to the bar and had drinks. The next morning we went for breakfast where you couldn't fault the variety of food. Afterwards we went for a walk around the complex which was beautiful in the hot Sun. The only downsides to our stay was as the week went on there were workmen everywhere closing stuff down for the Winter, which felt a bit like you didn't feel welcome. We went away to Club Tuana in Fethiye, Turkey the same week last year, and didn't feel unwanted whatsoever. On the last day there was only a handful of us left just sitting around all day waiting for our transfer, with hardly anywhere open. The other downside was that there is a strong fishy smell in the main reception which is quite off-putting so that needs sorting out