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  1. What's the dress code at my hotel?

  2. What's in my hotel room?

  3. What do I get within my board basis?

  4. Will I have a TUI Rep at my hotel?

  5. Can I pre-book a table in the a la carte restaurant?

  6. Can I book activities such as Kid's Club at the hotel on my app?

  7. What do I do if I have a complaint whilst on holiday?

  8. What if I want to change my hotel or return flight whilst on holiday?

  9. How do I contact TUI whilst I'm on holiday?

  10. Will you get me home if the UK goes into lockdown while I'm away?

  11. What are Balearic alcohol restrictions and will they affect my holiday?

10) Will you get me home if the UK goes into lockdown while I'm away?

Please rest assured, we will never leave you stranded overseas. In most cases when a lockdown in the UK is announced, the government does not require customers on holiday at the time to return home immediately, so you can generally continue to enjoy your holiday and return on your planned flight home. If the government asks holidaymakers to return to the UK immediately, we will be in touch with you to arrange an alternative flight home.