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  1. What's the dress code at my hotel?

  2. What's in my hotel room?

  3. What do I get within my board basis?

  4. Will I have a TUI Rep at my hotel?

  5. Can I pre-book a table in the a la carte restaurant?

  6. Can I book activities such as Kid's Club at the hotel on my app?

  7. What do I do if I have a complaint whilst on holiday?

  8. What if I want to change my hotel or return flight whilst on holiday?

  9. How do I contact TUI whilst I'm on holiday?

  10. Will you get me home if the UK goes into lockdown while I'm away?

  11. What are Balearic alcohol restrictions and will they affect my holiday?

4) Will I have a TUI Rep at my hotel?

While you're away, you can speak to us anytime. We're available 24/7 via the TUI app. We also offer a rep service at some of our hotels.

You can find out whether your hotel offers a rep service in the "about the hotel" tab on the hotel details page. 

You can also read more about the service here.