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  1. How much is the deposit I need to pay when I book my holiday?

  2. How can I pay?

  3. Can I delay the date my balance is due?

  4. Where can I find out about Low Deposits?

  5. What's included in the holiday price?

  6. Can I pay by gift card?

  7. Why has the price of my holiday gone down since I booked?

  8. When do I need to pay the balance of my holiday?

  9. Can I pay for my holiday on more than one card?

  10. Can I make payments towards my holiday in a store if I've booked online?

  11. How do I add a holiday voucher to my booking?

  12. Do you sell gift vouchers?

  13. How long will it take for my gift card reload to show on my account?

  14. What is the minimum reload on a gift card?

  15. I have lost my gift card what do I do?

  16. Do I need to have my Gift Card with me to redeem it?

  17. When does my Gift Card expire?

  18. Who do I call if I have any questions about my gift card?

  19. How do I find out my Gift Card balance?

  20. Will there be a charge if I pay by credit card?

7) Why has the price of my holiday gone down since I booked?

Like most holiday companies, we have flexible pricing - which means the cost of our holidays may go up or down.

Once you've booked your holiday, the amount you pay is frozen. So if the cost goes down, you won't get a refund on the difference. On the other hand, if prices go up, you won't pay a penny more either. Find out more in Our Agreement.