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  1. Why did I get a Confirmation of Check-in document instead of a boarding pass when I checked in online?

  2. Do I have to pay to check in online?

  3. When does online check-in open?

  4. How do I check in online?

  5. What happens if I don't check in online?

  6. I didn't check in online before my outward flight. Can I still check in online for my flight home?

  7. I couldn't print my boarding pass when I checked in online. Can I print it later?

  8. Can I reprint my boarding pass if it's lost or damaged?

  9. Can I check in online if I'm travelling with a baby?

  10. I'm on the My Booking page. When I click on check-in, nothing happens - what's going wrong?

  11. Do I need to print the payment confirmation page if I've bought extras or upgrades?

  12. I'm trying to check-in online, but I'm getting a message saying check-in at the airport. Why is this?

  13. Do I need to print my boarding pass if I check in online?

  14. When does online check-in close?

  15. How does mobile check-in work?

  16. What happens if I can't check in online?

  17. Which documents do I need to take to the airport if I've checked in online?

  18. I've checked in online from my smartphone. How do I save or print my boarding passes?

  19. Can I check in online?

1) Why did I get a Confirmation of Check-in document instead of a boarding pass when I checked in online?

If you're flying with TUI or any of the airlines listed below just to the USA, Mexico, Jamaica, Cuba, Costa Rica or Thailand you'll get a Confirmation of Check-in document which you'll need to print at home, instead of the usual boarding pass. This is because of the different regulations for travelling to these countries or travelling with another airline.

- Air Europa (flight prefix AEA)
- Albastar (flight prefix JQ)
- ASL Airlines France (flight prefix FPO)
- ASL Airlines Ireland (flight prefix ABR)
- Evelop Airlines (flight prefix EVE)
- Germania (flight prefix ST)
- Norwegian (flight prefix D8)
- Travel Service (flight prefix QS)
- TUI operated by Norwegian (flight prefix BY)
- Volotea (flight prefix VOE)

What you need to do
If you've got a Confirmation of Check-in document, it means you're checked-in, with your seat numbers and baggage confirmed. However, you'll need to go to one of the Airline bag drop desks when you get to the airport to swap your Confirmation of Check-in document for boarding passes. You'll need the boarding pass when you go through security.

If you can't print the confirmation of check-in document, please go to the Airline bag drop desk when you arrive at the airport, and you'll be given your boarding passes.