Choose airports
  Accomodation Only

Destination List

Select a date

Search

  1. When will you tell me if my holiday is cancelled?

  2. I don't want to wait to hear if my holiday has been cancelled before changing my booking - what can I do?

  3. My holiday's recently been cancelled by you due to COVID-19 - what are my options?

  4. The country I'm due to travel to isn't on the red list, but you've still cancelled my holiday - why is this?

  5. I was told I was getting a refund but I haven't yet received it - what should I do?

  6. What is a refund credit?

  7. I have a refund credit note, but I'd like a cash refund - how do I get this?

  8. I have refund credit that I want to redeem - how do I do this?

  9. What happens when my refund credit expires?

  10. What does it mean if a country is on the red list?

  11. I booked my holiday before the pandemic started and I feel unsure about my booking - what can I do?

  12. What happens if the area where I live goes into lockdown or travel is restricted?

  13. What happens if I'm ill with COVID-19 or have been officially asked to self-isolate and can't travel?

  14. How do I prove that I'm fully vaccinated?

  15. I booked my holiday before COVID-19 testing was a requirement and now I can't afford the additional costs

  16. What COVID tests do I need to get for my holiday?

  17. Can I still fly if I have tested positive, display symptoms, or have been in contact with someone who has tested positive for COVID-19?

1) When will you tell me if my holiday is cancelled?

If your booking can't take place due to COVID-19, we'll be in touch as far in advance as possible - and no later than seven days before your departure - to discuss your options with you, if you have a package holiday booking. Flight-only and accommodation-only customers will receive an automatic refund within 14 days of receiving their cancellation email. Each and every one of our customers is of utmost importance to us. Please bear with us and we'd like to thank you for your patience during this unprecedented time.