4) When will I receive my ticket?
You'll get your e-ticket by email four to five weeks before your holiday, if you gave us your email address when you booked. If you booked by phone or in a shop, and didn't leave your email address, we'll send you a print-out of your ticket by post.
If you book your holiday more than two weeks but less than 6 weeks before travel, we'll email your e-ticket to you two days after you book. For bookings made 14 days or less before travel, your booking confirmation will double up as your e-ticket.
Flight-only and hotel-only bookings
If you've only booked a flight or hotel, you'll just need to take your confirmation email with you. You'll receive it shortly after booking. If you don't have your confirmation to hand, please make sure you have your booking reference details and lead passenger surname,
Haven't received your e-ticket?
Log in to your Customer Account to resend your e-ticket. Alternatively, contact us as soon as possible and we'll sort things out for you. If you've made a Lakes & Mountains, flight only or hotel only booking, you won't have access to Customer Account. For Lakes & Mountains bookings please take a look at "Who do I contact if I've got a question about my TUI Lakes & Mountains holiday?" If you're unable to log in to your account then please contact us.
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