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  1. How much is the deposit I need to pay when I book my holiday?

  2. How can I pay?

  3. Can I delay the date my balance is due?

  4. Where can I find out about Low Deposits?

  5. What's included in the holiday price?

  6. Can I pay by gift card?

  7. Why has the price of my holiday gone down since I booked?

  8. When do I need to pay the balance of my holiday?

  9. Can I pay for my holiday on more than one card?

  10. Can I make payments towards my holiday in a store if I've booked online?

  11. How do I add a holiday voucher to my booking?

  12. Do you sell gift vouchers?

  13. How long will it take for my gift card reload to show on my account?

  14. What is the minimum reload on a gift card?

  15. I have lost my gift card what do I do?

  16. Do I need to have my Gift Card with me to redeem it?

  17. When does my Gift Card expire?

  18. Who do I call if I have any questions about my gift card?

  19. How do I find out my Gift Card balance?

  20. Will there be a charge if I pay by credit card?

8) When do I need to pay the balance of my holiday?

Package holidays:
You'll need to pay the balance of your holiday 12 weeks before you travel. If you're booking within 12 weeks of the date you're due to go, you'll need to pay the full balance of the holiday when you book.

To see our full booking terms and conditions, please click here.

To make a payment, you can log in to Manage My Booking, contact our Customer Support Team on 0203 451 2688, or pop in to your local TUI Holiday Store.

If any changes have been made to your booking outside Manage My Booking, it can mean that you're no longer able to log in, so you'll need to contact us. 

Flight or accommodation only bookings:
If you're just booking a flight or hotel with us, you'll need to pay the full balance at the time you book.