4) What is my luggage allowance?
Your luggage allowance depends on the type of holiday, or flight, you've booked with us. It'll be clearly marked on your booking confirmation, which will have been emailed to you. If you've got any questions about it, you can give us a call on 0203 636 1790.
If you're booking a flight only, then you'll have 10kg of hand luggage included. The maximum size of this should be 55x40x20cm. You can also pay to add checked-in luggage, weighing either 20kg or 25kg, depending on your booking. If you booked in a store, you should visit or get in touch with the store where you booked, or give us a call on 0203 636 1790. Prices also vary by destination.
If you've upgraded to Premium, then you'll get 23kg of hold luggage and 10kg hand luggage as standard. You can upgrade when you book, by logging on to your Customer Account, by visiting Manage My Booking or by calling us on 0203 636 1790.
Pooling and Multiple pieces of luggage
If you're taking more than one piece of luggage, you're allowed to pool your luggage allowance across your party. However, no one piece of luggage can weigh more than 25kg and you can't have more than five bags per person.
We know that travelling with infants can be quite stressful, so we've done our best to make this as straightforward as possible. Whilst there's no hand luggage allowance for infants due to limited overhead locker room, you can bring a pushchair or car seat for free. If you've booked a holiday - with flights, hotel and transfers included - there's 10kg of checked-in luggage included for each infant. This doesn't apply to Flight Only bookings.
The 10kg checked-in luggage allowance for infants can be pooled across your party. However, no one piece of luggage can weigh more than 25kg.
Flights with other airlines
If you're flying with one of our chartered airlines*, you can upgrade your luggage allowance by logging in to your account and going to Manage My Booking.
If you're flying with another airline, you'll need to go to that airline's website directly to check your luggage allowance or purchase upgrades. You'll find the name of the airline you're travelling with, the airline's booking reference, and the airline's website address on your Manage My Booking page, just below your flight details. Make sure you use the airline's booking reference to log in to their website, and not your TUI booking reference.
*Our chartered airlines are Air Europa, Albastar, ASL Airlines France, ASL Airlines Ireland, Evelop Airlines, Germania, Norwegian, Travel Service, TUI operated by Norwegian, and Volotea.Please click here to access the TUI Holidays Luggage Allowance
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