BROWSE OUR FAQs

Your luggage allowance depends on the type of holiday, or flight, you've booked with us. It'll be clearly marked on your booking confirmation, which will have been emailed to you. If you've got any questions about it, you can give us a call on 0203 451 2688.

If you decide you'd like to upgrade your allowance or add luggage to your booking, you can do this before you depart. It's not possible to add any luggage to your return flight in destination, so make sure you have enough before you go. You then won’t need to worry about packing a few extra items or doing some shopping whilst on your holiday. 
 
You can do this by getting in touch with the store where you've booked, calling on 0203 451 2688 or by visiting Manage My Booking .Prices vary by destination. 


Flight only
If you're booking a flight only, then you'll have 10kg of hand luggage included. The maximum size of this should be 55x40x20cm. You can also pay online to add checked-in luggage, weighing either 20kg or 25kg, depending on your booking. If you booked in a store, you should visit or get in touch with the store where you booked, or give us a call on 0203 451 2688. Prices also vary by destination.

If you wait until check in to add a bag to your booking you’ll be charged:

-Short & Mid Haul flights - £55 per 15kg bag + £14 per each additional kilo
-LongHaul flights - £75 per 15kg bag + £18 per each additional kilo


Premium 
If you've upgraded to Premium, then you'll get 23kg of hold luggage and 10kg hand luggage as standard. You can upgrade when you book, by logging on to your Customer Account, by visiting Manage My Booking or by calling us on 0203 451 2688.

Pooling and Multiple pieces of luggage
If you're taking more than one piece of luggage, you're allowed to pool your luggage allowance across your party. However, no one piece of luggage can weigh more than 25kg and you can't have more than five bags per person.

Infants
Infants under 2 years old travelling as part of a package holiday will have a check-in luggage allowance of 10kg, hand luggage is not included for the infant. You can bring onboard a collapsible pushchair as your own hand luggage although the dimensions must match that of our current hand luggage policy 55x40x20cm, 10kg and will form part of your hand luggage allowance. You also have the option to check this in with your luggage or take it to the aircraft door where it will be transferred to the hold. Please let the check in staff know which you prefer on the day. If you’re not flying with TUI Airways, you’ll need to check with your airline - you'll find details on your e-ticket or confirmation email.


The 10kg checked-in luggage allowance for infants can be pooled across your party. However, no one piece of luggage can weigh more than 25kg.

Flights with other airlines
If you're flying with one of our chartered airlines*, you can upgrade your luggage allowance by logging in to your account and going to Manage My Booking.

If you're flying with another airline, you'll need to go to that airline's website directly to check your luggage allowance or purchase upgrades. You'll find the name of the airline you're travelling with, the airline's booking reference, and the airline's website address on your Manage My Booking page, just below your flight details. Make sure you use the airline's booking reference to log in to their website, and not your TUI booking reference. 

*Our chartered airlines are Air Europa, Albastar, ASL Airlines France, ASL Airlines Ireland, Evelop Airlines, Germania, Norwegian, Travel Service, TUI operated by Norwegian, and Volotea.

Please click here to access the TUI Holidays Luggage Allowance