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  1. When will you tell me if my holiday is cancelled?

  2. I don't want to wait to hear if my holiday has been cancelled before changing my booking - what can I do?

  3. My holiday's recently been cancelled by you due to COVID-19 - what are my options?

  4. The country I'm due to travel to isn't on the red list, but you've still cancelled my holiday - why is this?

  5. I was told I was getting a refund but I haven't yet received it - what should I do?

  6. What is a refund credit?

  7. I have a refund credit note, but I'd like a cash refund - how do I get this?

  8. I have refund credit that I want to redeem - how do I do this?

  9. What happens when my refund credit expires?

  10. What does it mean if a country is on the red list?

  11. I booked my holiday before the pandemic started and I feel unsure about my booking - what can I do?

  12. What happens if the area where I live goes into lockdown or travel is restricted?

  13. What happens if I'm ill with COVID-19 or have been officially asked to self-isolate and can't travel?

  14. How do I prove that I'm fully vaccinated?

  15. I booked my holiday before COVID-19 testing was a requirement and now I can't afford the additional costs

  16. What COVID tests do I need to get for my holiday?

  17. Can I still fly if I have tested positive, display symptoms, or have been in contact with someone who has tested positive for COVID-19?

10) What does it mean if a country is on the red list?

We're not travelling to any red-list destinations. If the destination you're due to travel to is on the red list, we'll cancel your holiday and give you the option to change your booking fee-free to another destination or date or request a full refund.

You can change your booking fee-free up to 28 days before your travel date, for holidays departing on or before 30 April 2022. If your destination changes to the red list within 28 days of you being due to travel, you will be able to change your booking fee-free or request a full refund.