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  1. What's the dress code at my hotel?

  2. What's in my hotel room?

  3. What do I get within my board basis?

  4. Will I have a TUI Rep at my hotel?

  5. Can I pre-book a table in the a la carte restaurant?

  6. Can I book activities such as Kid's Club at the hotel on my app?

  7. What do I do if I have a complaint whilst on holiday?

  8. What if I want to change my hotel or return flight whilst on holiday?

  9. How do I contact TUI whilst I'm on holiday?

3) What do I get within my board basis?

Here's a guide to what each of the board basis options mean:

Self catering: Meals are not included at your accommodation, but you will be provided with catering facilities in your accommodation to cook light meals.

Bed and breakfast: Breakfast is included at your accommodation.

Half board: Your breakfast and evening meal are included at your accommodation.

Full board: Your breakfast, lunch and evening meals are included at your accommodation.

All Inclusive: What's included in the All Inclusive package varies depending on where you're staying. To find details on what's included at the hotel you're interested in, please search for the hotel using the search bar in the top right hand corner of the page. You'll need to pay extra for any facilities marked with an asterisk.