BROWSE OUR FAQs
What do I do if my luggage is lost or delayed?
What do I do if my luggage is damaged?
What do I do if something's missing from my luggage?
Why didn't I get the seats that I chose using Select Your Seat?
I didn't receive my Dreamliner experience, am I entitled to a refund?
I didn't receive my premium seats due to a change of aircraft, am I entitled to a refund?
I was charged an excess baggage charge at the airport, am I entitled to a refund?
Will I get a refund of my APD?
I experienced a delayed flight, am I entitled to compensation?
My holiday was booked through TUI, but my flight was operated by a non-TUI airline, how do I claim compensation?
I've made a flight delay claim through a solicitor. What happens next?
I bought something from the TUI onboard shopping service but it's not working anymore. Who do I contact?
I have completed the Delayed Flight online form - what happens now?
How do I claim my flight delay compensation?