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  1. What's the dress code at my hotel?

  2. What's in my hotel room?

  3. What do I get within my board basis?

  4. Will I have a TUI Rep at my hotel?

  5. Can I pre-book a table in the a la carte restaurant?

  6. Can I book activities such as Kid's Club at the hotel on my app?

  7. What do I do if I have a complaint whilst on holiday?

  8. What if I want to change my hotel or return flight whilst on holiday?

  9. How do I contact TUI whilst I'm on holiday?

  10. Will you get me home if the UK goes into lockdown while I'm away?

  11. What are Balearic alcohol restrictions and will they affect my holiday?

7) What do I do if I have a complaint whilst on holiday?

We want your holiday to be everything you expect it to be, so if something isn't as you expected it to be please contact us - be sure to have your booking reference number to hand. You can also contact us by phone or text.

Call +4433 33 365 147 - calls from abroad will be charged at international rates
Text 80247 - text messages are charged at your standard network rate