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  1. Is there anything we can book for a special occasion?

  2. How do I upgrade or add extras to my holiday?

  3. How old do I need to be to book a holiday?

  4. Can I book a single room?

  5. I'm booking a family holiday but my baby hasn't been born yet - what do I put as their initial?

  6. How do I book interconnecting rooms?

  7. I don't live in the UK - can I book with you?

  8. Can I book twin centre holidays online?

  9. How do I add on a special request?

  10. How do I know my booking is confirmed?

  11. Will I need to pay a deposit at my hotel?

  12. How do I use a promo code on your website?

  13. Why won't the website let me enter my full name?

  14. Why's the website charging me the same price for a child and an adult?

  15. How much do you charge for infants?

  16. What do I do if I get technical difficulties while I'm booking?

  17. What are the Package Travel and Linked Travel Arrangement Regulations 2018?

  18. I'm worried about my upcoming holiday or about booking a new holiday - what measures are you taking to keep me safe?

16) What do I do if I get technical difficulties while I'm booking?

If your computer crashes or you see a message saying 'We are currently experiencing technical difficulties' at any point after you've entered your payment details, please contact us and we'll check whether or not the booking has been made. Please don't enter your payment information more than once.

Problems accessing the website
If you're having problems accessing the website, we'd suggest you try the following:
- Check cookies are enabled - We recommend that cookies are enabled to get the most out of the features on the TUI website
- Try deleting your internet browser history. You could also clear your cache
- Download the latest version of the web browser - if you're using an out-of-date version, if could cause problems. Just so you know, TUI can't be held liable for any software you download to your computer.

If you've tried all these checks and still can't access the website, please contact us.