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  1. Is there anything we can book for a special occasion?

  2. How do I upgrade or add extras to my holiday?

  3. How old do I need to be to book a holiday?

  4. Can I book a single room?

  5. I'm booking a family holiday but my baby hasn't been born yet - what do I put as their initial?

  6. How do I book interconnecting rooms?

  7. I don't live in the UK - can I book with you?

  8. Can I book twin centre holidays online?

  9. How do I add on a special request?

  10. How do I know my booking is confirmed?

  11. Will I need to pay a deposit at my hotel?

  12. How do I use a promo code on your website?

  13. Why won't the website let me enter my full name?

  14. Why's the website charging me the same price for a child and an adult?

  15. How much do you charge for infants?

  16. What do I do if I get technical difficulties while I'm booking?

  17. What are the Package Travel and Linked Travel Arrangement Regulations 2018?

  18. I'm worried about my upcoming holiday or about booking a new holiday - what measures are you taking to keep me safe?

17) What are the Package Travel and Linked Travel Arrangement Regulations 2018?

The government and travel industry have a long history of providing protection to holidaymakers. From 1st July 2018, relevant TUI bookings will be governed by the Package Travel and Linked Travel Arrangement Regulations 2018. These regulations provide increased protection for consumers, for example, by ensuring the correct level of information is provided throughout the customer journey, and by making the Organiser liable for the performance of the package. If your TUI holiday is protected by the Package Travel and Linked Travel Arrangement Regulations 2018, you will be advised of this before you pay for your holiday.