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  1. What's the dress code at my hotel?

  2. What's in my hotel room?

  3. What do I get within my board basis?

  4. Will I have a TUI Rep at my hotel?

  5. Can I pre-book a table in the a la carte restaurant?

  6. Can I book activities such as Kid's Club at the hotel on my app?

  7. What do I do if I have a complaint whilst on holiday?

  8. What if I want to change my hotel or return flight whilst on holiday?

  9. How do I contact TUI whilst I'm on holiday?

  10. Will you get me home if the UK goes into lockdown while I'm away?

  11. What are Balearic alcohol restrictions and will they affect my holiday?

11) What are Balearic alcohol restrictions and will they affect my holiday?

In 2020 the Balearic islands government introduced legislation that places limits on the sale and availability of alcohol.

This applies only within designated areas and only within the resorts of San Antonio in Ibiza and Magaluf and Playa de Palma in Mallorca, it does not affect other areas of the Balearic islands or mainland Spain.

If we become aware of any change that will significantly impact your holiday we will of course let you know.

See FCDO travel advice for Spain for more details.