4) My onboard account is incorrect; who do I contact to query this?
Please note that after your cruise, we settle your account and your final onboard balance is charged to the bank card you registered. The individual pending transactions may still appear on your bank statement and limit access to your funds. There's not need to contact us, these will be automatically returned to your account within 14 days, depending on your bank's authorisation policy.
For any onboard cruise account queries please contact the ship that you were on for your cruise via the email addresses below:
Marella Dream - email@example.com
Marella Discovery - firstname.lastname@example.org
Marella Discovery 2 - email@example.com
Marella Explorer - firstname.lastname@example.org
Marella Explorer 2 - email@example.com
You'll need to provide your booking reference, name and date of travel along with a copy of your bank statement showing the transactions you are querying. As these queries will be investigated directly by the ship, which will be operating itineraries as normal including days at sea, please allow seven days for a response.
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