11) I've made a flight delay claim through a solicitor. What happens next?
We recommend submitting your claim to us directly to ensure you receive all of your Flight Delay compensation entitlement because solicitors will charge you a fee. If you've asked a legal representative, such as a solicitor, to act on your behalf regarding an EC 261/2004 Regulation flight delay claim, we can only respond directly to them. This also means that if you want to get in touch with us in the future regarding this same flight delay claim, you'll need to go through them.
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