18) I'm worried about my upcoming holiday or about booking a new holiday - what measures are you taking to keep me safe?

We appreciate you may be feeling uncertain about your upcoming holiday or about booking a new holiday. We're doing everything we can to help you prepare for your getaway, to keep you safe while you're away and to provide you with all the information you need to put you at ease. While you're away on a package holiday with us, you can chat to a rep - contact-free - 24/7 via the TUI app, which is free to download from the App Store and Google Play. If you're on a flight-only or accommodation-only booking, while you're away you can get in touch by using our online form, by calling +4433 33 365 147 (calls from abroad will be charged an international rates) or by texting 80247 (messages are charged at your standard network rate).

Guide to preparing for your holiday

Information on entry and testing requirements

You can be sure that - as always - your safety is our number one priority, from deep-cleaning our aircraft to ensuring our hotels have the highest hygiene standards.
Find out what to expect on your holiday 

For extra peace of mind, it's good to know that all our package holidays are ATOL-protected and all of our Marella Cruises and TUI River Cruises which are cabin-only or sail from a UK port are protected under the ABTA bonding scheme - so you can pay your balance with confidence. If we need to cancel your holiday due to COVID-19, you'll receive a refund within 14 days from the date that your cancellation is confirmed.