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  1. Why did I get a Confirmation of Check-in document instead of a boarding pass when I checked in online?

  2. Do I have to pay to check in online?

  3. When does online check-in open?

  4. How do I check in online?

  5. What happens if I don't check in online?

  6. I didn't check in online before my outward flight. Can I still check in online for my flight home?

  7. I couldn't print my boarding pass when I checked in online. Can I print it later?

  8. Can I reprint my boarding pass if it's lost or damaged?

  9. Can I check in online if I'm travelling with a baby?

  10. I'm on the My Booking page. When I click on check-in, nothing happens - what's going wrong?

  11. Do I need to print the payment confirmation page if I've bought extras or upgrades?

  12. I'm trying to check-in online, but I'm getting a message saying check-in at the airport. Why is this?

  13. Do I need to print my boarding pass if I check in online?

  14. When does online check-in close?

  15. How does mobile check-in work?

  16. What happens if I can't check in online?

  17. Which documents do I need to take to the airport if I've checked in online?

  18. I've checked in online from my smartphone. How do I save or print my boarding passes?

  19. Can I check in online?

10) I'm on the My Booking page. When I click on check-in, nothing happens - what's going wrong?

TUI flights
Firstly, make sure that you've entered your email address in the lead customer email box at the top of the page.  This is the address that we'll use to send confirmation of your selected seats, any extras you book and any special assistance you request.

If you can't click on the check-in button, it means that online check-in isn't open for your flight yet. Online check-in opens 48 hours before your outbound flight departing the UK and 48 hours before your return flight.

Please contact us if you're having difficulty in checking in online.

This also applies if you're flying with the following airlines:

- Air Europa (flight prefix AEA)
- Albastar (flight prefix JQ)
- ASL Airlines France (flight prefix FPO)
- ASL Airlines Ireland (flight prefix ABR)
- Evelop Airlines (flight prefix EVE)
- Germania (flight prefix ST)
- Norwegian (flight prefix D8)
- Travel Service (flight prefix QS)
- TUI operated by Norwegian (flight prefix BY)
- Volotea (flight prefix VOE)